Case Manager ACT II Team 1E $2500 retention bonus

The Providence Center•Providence, RI

About The Position

The Case Manager ACT II Team 1E coordinates services for consumers to minimize stressors and help reduce psychiatric and substance abuse disorder symptoms, while encouraging consumers to achieve the highest possible level of independence. The role provides person-centered, recovery-oriented case management as part of a multidisciplinary team, serving an assigned caseload and other clients as needed. Services include required in-person contacts in office- and community-based settings, as well as home visits, school meetings, and community outreach. The Case Manager assesses client needs, develops and implements individualized care plans with clients and the care team, connects clients with community resources, and monitors progress. The role also involves crisis intervention and risk management, advocacy, client and family education, assistance with daily activities and life skills, transportation, and maintaining records and reports. The position works with staff, clients, families, and community partners and participates in team meetings, trainings, case presentations, committees, and agency initiatives.

Requirements

Associate's degree required.
Field of study: Human Services or related.
Must have a valid driver's license, vehicle registration, current inspection sticker, and insured auto.

Nice To Haves

Bachelor's degree preferred.
Experience in the Human Services field preferred.
Bilingual Spanish preferred.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Serve an assigned caseload and provide services to other clients in need at Center programs, meeting program standards for service intensity and in-person contacts in office- and community-based settings.
Conduct comprehensive assessments of needs related to housing, education, employment, financial stability, healthcare, and community resources.
Develop, present, and implement individualized care plans with the care team, clients, and families as appropriate.
Connect clients to community resources, including social services, transportation, and financial assistance programs.
Monitor client needs and follow up to support progress.
Coordinate case management services with clients’ mental health treatment plans in collaboration with the care team.
Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others.
Provide crisis intervention and risk management, escalating to QMHPs or Emergency Services when indicated.
Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
Educate and guide clients and families on navigating healthcare, education, and social service systems.
Prepare reports and documentation for grants, audits, and program evaluation.
Attend team meetings and case reviews to share updates and address client challenges collaboratively.
Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
Assist clients with daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
Maintain accurate, detailed, and timely records of client interactions and services, including required clinical documentation.
Comply with agency policies, ethical standards, and regulatory requirements.
Transport clients safely to appointments and activities as needed.
Foster cooperative relationships with staff, clients, and community partners.
Attend trainings and case presentations.
Serve on committees and participate in agency initiatives as assigned.
Perform other duties as assigned to support client goals and program needs.