Case Manager Pawtucket Health Home Team $2500 retention bonus

The Providence Center•Providence, RI

About The Position

The Case Manager on the Pawtucket Health Home Team coordinates services for consumers to minimize stressors and help reduce symptoms of psychiatric and substance abuse disorders. The role encourages consumers to attain the highest possible levels of independence. As part of a multidisciplinary team, the Case Manager provides person-centered, recovery-oriented services to an assigned caseload, with required in-person contacts in office and community settings, and may also assist other clients in Center programs. The Case Manager assesses client needs, develops and implements individualized care plans, connects clients with community resources, and monitors progress. The position includes crisis response and risk management, advocacy and liaison work, education for clients and families, documentation and reporting, home visits and community outreach, support with daily living skills, and safe transportation of clients as needed. The employee also attends trainings, case presentations, team meetings, and assigned committees or agency initiatives, and performs other duties in support of client goals and program needs.

Requirements

Associate’s degree required.
Field of study: Human Services or a related field.
Must have a valid driver’s license, vehicle registration, current inspection sticker, and insured automobile.

Nice To Haves

Bachelor’s degree preferred.
Experience in the Human Services field preferred.
Bilingual Spanish preferred.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Provide services to an assigned caseload and ensure service intensity meets program standards, including required in-person contacts in office- and community-based settings.
Provide services to other clients in need at Center programs.
Conduct comprehensive assessments of client needs related to housing, education, employment, financial stability, healthcare, and community resources.
Develop, present, and implement individualized care plans with the care team, clients, and families as appropriate.
Connect clients to community resources, including social services, transportation, and financial assistance programs.
Monitor clients and follow up to ensure needs are met and progress is achieved.
Coordinate case management services with clients’ mental health treatment plans in collaboration with the care team.
Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others.
Provide crisis intervention and risk management, escalating to Qualified Mental Health Professionals or Emergency Services when indicated.
Liaise between clients and community agencies, advocate for client needs, and facilitate access to services.
Educate and guide clients and families on navigating healthcare, education, and social service systems.
Prepare reports and documentation for grants, audits, and program evaluation.
Attend team meetings and case reviews to share updates and address client challenges collaboratively.
Conduct home visits, school meetings, and community outreach in clients’ natural environments.
Assist clients with daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
Maintain accurate, detailed, and timely records of client interactions and services, including clinical documentation as required.
Comply with agency policies, ethical standards, and regulatory requirements.
Transport clients safely to appointments and activities as needed.
Foster cooperative relationships with staff, clients, and community partners.
Attend trainings and case presentations.
Serve on committees and participate in agency initiatives as assigned.
Perform other duties as assigned to support client goals and program needs.