Case Manager

Volunteers of America - Greater New York, Inc.•New York, NY

7d•$24 - $24•Onsite

About The Position

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The role works directly with clients to assess their strengths and needs, develop and implement service plans, connect clients with appropriate resources, provide counseling, and monitor progress. The Case Manager ensures clients receive timely, professional, comprehensive support to achieve successful outcomes, with a strong focus on client engagement and access to services. This position supports Supportive Services for Veteran Families (SSVF), a community-based outreach program that identifies low-income veteran households and connects them with supportive services to promote housing stability and prevent homelessness. The position is located in the Bronx, New York.

Requirements

60 college credits plus two years of relevant experience, or a satisfactory combination of education and experience.
Demonstrated verbal and written communication skills.
Basic computer skills.

Responsibilities

Manage client intake and assessment to orient clients to the program and identify their service needs.
Develop an individual service plan with each client based on assessment findings and goals, and update it as needed.
Conduct outreach to veterans enrolled in the SSVF program, supporting active participation and access to services through home visits or outreach in shelter settings as necessary.
Meet regularly with clients to help them obtain services and benefits to achieve their service plan goals.
Provide supportive counseling to help clients make appropriate life decisions.
Document case management activities according to agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
Support outreach screening and assessment efforts to identify veterans who may be eligible for SSVF services.