Case Manager-Markham Plaza

HomeFirst • San Jose, CA

3d • $33 - $33 • Onsite

About The Position

The Markham Plaza Case Manager provides comprehensive, individualized support to individuals and families in permanent supportive housing. The role connects participants with community resources to help prevent homelessness, maintain housing, and increase self-sufficiency. The Case Manager meets participants where they are, responds proactively to their needs, and works collaboratively with the participant services team and property management. This position is based at Markham Plaza in San Jose, California, and reports to the Program Manager.

Requirements

• At least one year of paid or volunteer experience in social work or related human services; alternatively, two years of customer service experience and lived experience with homelessness.
• Proficiency in Microsoft Office.
• Valid California driver’s license and insurance, and eligibility to be added to agency insurance.

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or a degree in a related human services field.

Responsibilities

• Maintain a caseload of 20–30 participants.
• Provide comprehensive case management, including eligibility verification and enrollment, needs and status assessments, budgeting, information and referrals, crisis de-escalation, safety planning, risk assessment, mandated reporting, employment and benefits assistance, advocacy, and other direct services.
• Meet with participants at a frequency and location suited to their needs.
• Participate in property management meetings to address issues and support participants in maintaining housing.
• Apply evidence-based practices consistently.
• Participate in case conferencing and collaborative care coordination.
• Comply with contract, agency, and licensing requirements.
• Meet program and position deliverables and complete tasks by deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend job-related meetings, including program and agency-wide meetings.
• Participate in learning and skill development opportunities.
• Use supervision appropriately and maintain open communication.
• Perform other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options, including chiropractic care and mental health support.
• Pet insurance.
• Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays.
• Sick leave.
• Paid time off starting at 15 days annually and increasing with tenure.
• Eight hours of annual civic engagement leave for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level