Case Manager-Markham Plaza (90414)

HomeFirst • San Jose, CA

3d

About The Position

The Markham Plaza Case Manager provides comprehensive, individualized support to people and families participating in permanent supportive housing programs. The role combines intensive case management with connections to community resources to help participants avert homelessness, maintain housing, and increase self-sufficiency. The Case Manager works with participants at locations and frequencies based on their needs and collaborates with property management and other service providers. This position reports to the Program Manager.

Requirements

• At least 1 year of paid or volunteer experience in social work or related human services; alternatively, 2 years of customer service experience and lived experience with homelessness.
• Proficiency in Microsoft Office suite.
• Valid California driver’s license and insurance, and ability to be added to agency insurance.

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or a related human services degree (preferred, not required).

Responsibilities

• Maintain a caseload of 20–30 participants.
• Provide comprehensive case management, including eligibility verification and enrollment, ongoing needs and status assessments, budgeting, information and referrals, crisis de-escalation, safety planning, risk assessment, mandated reporting, employment and benefits assistance, advocacy, and other direct services.
• Meet with participants at a frequency and location determined by their needs.
• Participate in property management meetings to collaborate on resolving issues and supporting participants’ housing maintenance.
• Consistently apply evidence-based practices.
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables and meet task-completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend job-related meetings, including program staff and agency-wide meetings.
• Participate in learning opportunities and maintain or develop skills.
• Use supervision appropriately and maintain open communication about activities.
• Assist with other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays, sick leave, and paid time off starting at 15 days annually and increasing with tenure.
• 8 hours of annual civic engagement leave to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed