Case Manager (Supports Planner)

Service Coordination Careers•Gaithersburg, MD

6d•Hybrid

About The Position

Service Coordination, Inc. (SCI) is seeking passionate Supports Planners to work within the community and advocate for underserved individuals. SCI has been providing quality case management and related services since 1982, focusing on helping people understand their choices and connecting them to community resources while respecting their dignity and rights. The organization emphasizes caring for its team members, the community, and the individuals they support. Supports Planners play a crucial role in providing targeted case management by advocating, arranging, and monitoring services for people with varying ages and medical needs who are eligible for Medicaid Home and Community Based services. The role requires a commitment to person-centered planning and a solution-based approach to establish positive working relationships with individuals, their support systems, and external stakeholders.

Requirements

Bachelor's or master's degree in one of the following concentrations: Psychology, Sociology, Social Work, Nursing, Counseling, Human Services Administration
Valid Driver's License and an insured vehicle
Experience in working with people with disabilities preferred
Experience with person centered planning preferred
Follows HIPAA, confidentiality and security procedures and principles.
Collaborates with peers, leadership, and support areas of the organization.
Actively participates in and contributes to leadership and other staff meetings and trainings.
Maintains compliance with federal, state, and local employment laws and regulations.
Follows self-direction and person-centered planning procedures and philosophy.
Fosters a culture that values diversity.
Ensures services provided follow the organization’s mission statement, core operating values and policies and procedures.

Nice To Haves

Bachelor's or master's degree in Psychology, Sociology, Social Work, Nursing, Counseling, Human Services Administration
Experience in working with people with disabilities
Experience with person centered planning

Responsibilities

Establishes positive working relationships through a solution-based approach with each person supported, their support system and additional external stakeholders.
Routinely explores options, areas of interest and preferences and growth opportunities for each person supported.
Establishes and monitors Person-Centered Plans of Service that identify outcomes important to the person, outline support needed and required, secure ongoing support services, and continuously monitors and evaluates the quality of the services provided.
Meets state mandated requirements for all duties of the Supports Planner role.
Identifies and secures ongoing support services and provides assistance to people supported.
Ensures that the provider services meet state mandated standards.
Advocates on behalf of the people served, provides resource information, and educates them to become more self-determined.
Provides education to people served and their support system.
Provides education on how to coordinate and advocate for services.
Encourages people served to empower themselves and achieve optimal level of independence.
Educates people served on the principles of self-determination.
Collects information and documentation related to eligibility for Supports Planning services.
Meets with the people served and/or their authorized representative to obtain information.
Obtains relevant information and supporting documentation.
Plans for, and updates Person Centered Plans of Service (POS).
Plans for, facilitates, develops, and continually updates Person Centered Plans of Service and Person-Centered POS Tools that document service needs for people eligible for Supports Planning services.
Engages in person-centered planning process with people served.
Develops and writes the POSs in collaboration with people served.
Conducts POS preparations with people served.
Researches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in the person's POS, and shares resources with other team members.
Provides information, makes referrals, and assists people served.
Assists people served with transitioning.
Completes required paperwork and follows up for waivers.
Identifies services and collaborates with providers for people served in institutional facilities to transition successfully into the community.
Monitors Person Centered Plans of Service (POS) and conducts follow-up activities.
Conducts on-site visits to support and observe those served.
Conducts timely visits and contacts as defined in regulations.
Obtains information regarding progress toward goals.
Identifies new medical and health services, and other personal needs.
Completes the Reportable Events (RE) as defined in regulations.
Applies or re-applies for necessary programs or services.
Communicates with providers regarding resolution of concerns.
Assists with provision of documentation to apply for medical assistance.
Adheres to SCI and policies and procedures.
Meets performance utilization benchmark to ensure compliance with SCI standards.
Maintains individuals' HIPAA records in secure locations.
Utilizes tracking and time management tools.