Case Manager

Hearts With A Mission • Roseburg, OR

7d • Onsite

About The Position

The Hearts With A Mission Hearts For Seniors Case Manager works as part of an interdisciplinary service team to assess client needs and help clients develop Individual Service Plans or Care Plans to achieve their goals. Building positive, supportive relationships with clients is central to the role. The Case Manager connects seniors age 65 and over with the broader community and helps establish and maintain agency partnerships with schools, businesses, churches, and other local service agencies. Work is performed with supervision or independently, requiring initiative and judgment, and must comply with organizational guidelines, policies, and applicable laws.

The Case Manager reports directly to the Program Coordinator, supervises volunteers assigned to the geographic area, and may coordinate activities with others on specific projects. The role has a three-month introductory period. It is a full-time, 40-hour-per-week position serving Douglas County.

Work is generally indoors in office or meeting-room environments. Local travel using a personally owned vehicle is required, with mileage reimbursement available; long-distance driving and occasional overnight travel may also be required. Work may include meetings, trainings, and conferences, and occasional overtime, evening, weekend, or holiday work. Employees may use personal cell phones for work-related purposes.

The position involves prolonged sitting and standing, computer use, reading, communication, cognitive and mathematical tasks, and manual dexterity. Physical activities include walking, crouching, bending, stooping, twisting, turning, balancing, climbing stairs, reaching, pinching, grasping, and frequently moving, lifting, and carrying objects weighing 10 or more pounds. Occasional exposure to chemical solutions, airborne pathogens, and bloodborne pathogens may occur.

Requirements

• Bachelor’s degree in Education, Social Work, Psychology, or a related field, or an equivalent combination of education and experience.
• At least two years of experience working with at-risk clients.
• Valid Oregon driver’s license at time of hire.
• Knowledge of general record-keeping practices and procedures.
• Knowledge of Oregon DHS Mandatory Reporting.
• Knowledge and application of stress-management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Ability to use a PC, tablet, or other device with Microsoft Office products.
• Strong communication, interpersonal, and public presentation skills, including the ability to present at public meetings and respond to questions from diverse groups.
• Demonstrated ethics, integrity, honesty, transparency, professionalism, and respect for others and applicable laws.
• Ability to work effectively with children, adolescents, families, and seniors, demonstrating empathy, sensitivity, flexibility, emotional maturity, compassion, and a sense of humor.
• Ability to serve as a role model while fostering inclusion and client empowerment.
• Ability to manage frustration and conflict respectfully, including with people who have differing lifestyles and philosophies.
• Ability to use initiative and judgment and maintain strict confidentiality.
• Ability to manage multiple programs or projects simultaneously and remain calm in high-stress situations.
• Ability to work as part of a supportive team and establish effective relationships with colleagues, stakeholders, and the public.
• Ability to pass a pre-employment background check.
• Ability to maintain an acceptable driving record and have reliable transportation and proof of valid auto insurance.
• Dependability, reliability, accountability, punctuality, and regular attendance.

Nice To Haves

• Master’s degree in Psychology, Sociology, Human Services, or a related field.
• Bilingual in English and Spanish.

Responsibilities

• Promote the Hearts For Seniors program through recruitment and publicity strategies and campaigns.
• Recruit volunteer companions and ensure they are appropriately matched with clients.
• Assist with volunteer interviews and vetting.
• Assist with supervising, training, and supporting volunteers, and help develop, implement, and monitor volunteer training programs.
• Recognize volunteers by organizing and implementing celebration events.
• Receive referral calls and conduct initial screening and assessment to determine eligibility.
• Consult with the Program Coordinator or Regional Director about referrals and coordinate service delivery.
• Conduct initial intake assessments and reassessments, and complete required paperwork within established timelines.
• Facilitate development of an Individual Service Plan or Care Plan for each client, focusing on meaningful goals and measurable outcomes.
• Network with local community resource providers to build referral and resource networks.
• Attend relevant community resource and information-sharing groups.
• Develop, expand, and maintain relationships with agencies and other internal and external partners.
• Document client interactions and group activities with appropriate progress notes.
• Develop and maintain systems for tracking program data and outcomes.
• Write and deliver reports as required or requested.
• Supervise volunteers assigned to the geographic area and coordinate project activities as assigned.
• Promote safe working practices and support an environment of mental and physical well-being.

Benefits

• Generous paid time off.
• Medical insurance.
• Company-paid dental and vision insurance for the employee, with affordable options for dependents and partners.
• Company-paid term life and AD&D insurance, plus long-term disability coverage.
• 401(k) with a 4% employer match.
• Confidential, no-cost Chaplain Care Team support for employees and their families.
• Mileage reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level