Case Manager

The Salvation Army • Syracuse, NY

7d

About The Position

The Case Manager works in The Salvation Army Syracuse Area Services’ Emergency & Practical Assistance Services Program (E/PAS), helping individuals and families overcome challenges, build stability, and work toward their goals. The role provides case management, supportive counseling, advocacy, crisis intervention, life-skills development, and referrals to community resources. The position is full-time and hourly, pays $25.00 per hour, and is eligible for overtime. A flexible schedule is expected to accommodate client needs, including late-afternoon or evening hours as needed. The employee must have reliable private transportation available during work hours and a valid New York State driver’s license meeting the organization’s insurance requirements. Successful completion of background and drug screens is required.

Requirements

• Specific experience in mental health services is required.
• Knowledge of community resources is required.
• Reliable private transportation must be available during work hours.
• Valid New York State driver’s license that meets The Salvation Army’s insurance requirements.
• Successful completion of background and drug screens.
• A flexible work schedule according to individual client needs, including late-afternoon or evening hours as needed.
• A bachelor’s degree in human services or a related field is preferred; a high school diploma or associate’s degree combined with increased years of relevant experience will be considered.

Nice To Haves

• Bachelor’s degree in human services or a related field.

Responsibilities

• Provide support, advocacy, and crisis intervention to individuals and families.
• Conduct client intakes and develop individualized service plans and intervention strategies based on client needs and goals.
• Identify unmet needs, advocate for clients, and connect them with community resources and service providers.
• Assist clients with accessing housing assistance, increasing income, developing budgets, and maintaining housing stability.
• Provide individual and group life-skills training to promote self-sufficiency and reduce the risk of homelessness.
• Conduct regular home visits and housing inspections to ensure safe, affordable housing and verify tenancy with landlords.
• Coordinate services with landlords and community partners to address client needs and support housing stability.
• Maintain accurate and timely client records, service documentation, and financial paperwork, including entering client information into HMIS.
• Conduct quarterly client progress reviews to evaluate goals, service needs, and progress toward stability.
• Participate in case conferences, staff meetings, service coordination meetings, supervision, and professional training.
• Demonstrate cultural competence and incorporate inclusive practices into daily responsibilities.
• Support the mission and objectives of The Salvation Army, Syracuse Area Services Strategic Plan.

Benefits

• 13 paid holidays, or 14 during an election year
• Vacation time and 3 personal days
• Sick time accruing at one day per month
• Attendance bonus
• Remitted tuition program with Syracuse University
• Medical insurance
• Dental insurance, including orthodontia rider
• Vision insurance
• Flexible spending account
• Pension plan
• Tax-deferred annuity savings account
• Loan forgiveness eligibility through a federal program for qualified organizations
• Long-term and short-term disability programs
• Life and supplemental insurance
• On-site day care and pre-K program with employee discount
• Free parking in a covered parking lot
• Overtime wage eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED