Case Manager, Wayne County Offices (Detroit)

CNS Healthcare Careers • Detroit, MI

11d • $44,000 - $72,000 • Hybrid

About The Position

CNS Healthcare is seeking a Case Manager to provide population- and age-appropriate, community-based case management and integrated primary and behavioral health services to individuals affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders. Case Managers work as members of interdisciplinary teams, coordinate client-focused treatment and services, and use trauma-informed care and motivational interviewing to support wellness and quality outcomes. Services include assessment, care coordination, person-centered service planning, resource development, medication support and management, and assistance connecting individuals with community supports. The position is primarily community-based, with some remote flexibility available after successful completion of training and onboarding. The role includes weekly community-based interventions and groups, transportation assistance, and after-hours hospital prescreening assessments.

The starting compensation depends on degree preparation and licensure. For bachelor’s-prepared candidates, stated ranges are $44,000–$48,000 for unlicensed candidates, $49,000–$63,000 for limited-licensed candidates, and $51,000–$66,000 for fully licensed candidates. For master’s-prepared candidates, ranges are $44,000–$55,000 for unlicensed candidates, $52,000–$68,000 for limited-licensed candidates, and $56,000–$72,000 for fully licensed candidates. Compensation is based on nondiscriminatory factors such as skills and experience.

CNS Healthcare is a nonprofit Certified Community Behavioral Health Clinic serving Southeastern Michigan. It operates seven clinics and two clubhouses, employs approximately 400 people, and serves more than 7,000 people annually. Its integrated, patient-centered services support the overall health of children, adolescents, adults, and older adults.

Requirements

• Qualified Mental Health Professional (QMHP).
• Bachelor’s degree in Social Work, Sociology, Counseling, Psychology, Criminal Justice, or another Human Services field.
• Specialized training, including fieldwork or internships in which the student works directly with people receiving mental health services, or one year of experience treating or working with a person who has a mental illness.
• Valid and unrestricted driver’s license.
• Access to transportation or an automobile, with current auto insurance.
• Working knowledge and understanding of mental illness, medications used to treat psychiatric disorders, and other interventions for psychiatric disorders.
• Ability to explain the continuum of drug use, including initiation, intoxication, harmful use, abuse, dependence, withdrawal, craving, relapse, and recovery.
• Ability to explain how symptoms of substance use disorders can resemble those of other medical or psychological disorders and how these disorders interact.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with electronic health records (EHRs).
• Ability to collaborate and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data and apply methods for measuring multiple treatment-outcome variables.
• Effective, professional, and courteous communication skills.
• Discretion and sound judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Advanced collaboration and teamwork skills.
• Ability to think ahead and take initiative to accomplish department goals and objectives.

Nice To Haves

• Master’s degree in Social Work, Sociology, Counseling, Psychology, Criminal Justice, or another Human Services field.
• At least one year of experience treating or working with a person who has a mental illness.
• Experience working with people who are mentally ill in a hospital or community setting.
• Valid and unrestricted State of Michigan licensure as an LLBSW, LBSW, LLMSW, LLPC, LMSW, LLMFT, LMFT, LPC, TLLP, or LLP.

Responsibilities

• Provide community-based case management and integrated primary and behavioral health services.
• Respond to individuals’ needs, desires, and interests using formal and informal assessment practices.
• Provide weekly community-based interventions and facilitate weekly groups for individuals served.
• Provide transportation assistance to individuals served.
• Complete required documentation accurately, fully, and in accordance with CNS policy.
• Develop and implement Person Centered Plans consistent with requirements established by OCHN, DWIHN, and other funding and accrediting entities.
• Complete after-hours hospital prescreening assessments, annual intake assessments, and substance use assessments.
• Match prevention, intervention, and resolution techniques to each individual’s circumstances.
• Use advocacy strategies to address challenges involving human rights, legal, administrative, and financial matters.
• Gather and interpret information about substance use, dependence, and other addictive behaviors; develop treatment plans based on stages of change and implement stage-wise interventions.
• Use motivational interviewing and a trauma-informed approach to engage and serve individuals.
• Establish collaborative relationships with individuals and match supports and interventions to their unique needs.
• Help individuals access resources and supports for career and educational goals, and formal and informal supports in their communities.
• Support individuals’ self-determination, self-esteem, assertiveness, decision-making, and quality of life.
• Coordinate medication and collaborate with primary and specialty care physicians, community health agencies, and other healthcare providers.
• Provide education about medications and monitor for adverse reactions.
• Maintain knowledge of and comply with policies, procedures, HIPAA standards, and other regulatory programs.
• Apply CNS Healthcare customer service standards when interacting with individuals served, guests, and staff.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with a company default contribution and matching contribution.
• Paid time off starting at 23 days annually.
• 16 paid holidays, including 3 floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level