Case Manager, Wayne County Offices (Detroit)

CNS Healthcare • Harper Woods, MI

1d • $44,000 - $72,000 • Hybrid

About The Position

CNS Healthcare is seeking a Case Manager to join its interdisciplinary team serving individuals affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders. The role coordinates client-focused, integrated mental and physical healthcare and supports quality care and outcomes through assessment, care coordination, service planning, resource development, and medication support and management. Services are population- and age-appropriate and use trauma-informed practices and motivational interviewing to help individuals achieve wellness.

The position is primarily community-based, with some remote flexibility available after successful completion of training and onboarding. The Case Manager provides community-based interventions, facilitates groups, assists with transportation, coordinates with healthcare providers, and helps individuals access formal and informal supports. The position also includes after-hours hospital pre-screening assessments and required documentation.

CNS Healthcare is a nonprofit Certified Community Behavioral Health Clinic with seven clinics and two clubhouses in Southeastern Michigan. It employs approximately 400 employees, paraprofessionals, and support staff and serves more than 7,000 people annually.

Requirements

• Qualified Mental Health Professional (QMHP).
• Bachelor’s degree in social work, sociology, counseling, psychology, criminal justice, or another human services field.
• Specialized training, including relevant fieldwork or internship involving direct work with people receiving mental health services, or one year of experience treating or working with a person who has a mental illness.
• Valid and unrestricted driver’s license.
• Access to transportation or an automobile, with current auto insurance.
• Working knowledge of mental illness, medications used to treat psychiatric disorders, and interventions used to treat psychiatric disorders.
• Ability to explain the continuum of drug use, including initiation, intoxication, harmful use, abuse, dependence, withdrawal, craving, relapse, and recovery.
• Ability to explain how symptoms of substance-use disorders can resemble those of other medical or psychological disorders and how these disorders interact.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with electronic health records (EHRs).
• Ability to collaborate and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data and apply methods for measuring treatment-outcome variables.
• Effective, professional, and courteous communication skills.
• Discretion and judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Advanced collaboration and teamwork skills.
• Ability to think forward and take initiative to accomplish departmental goals and objectives.

Nice To Haves

• Master’s degree in social work, sociology, counseling, psychology, criminal justice, or another human services field.
• At least one year of experience treating or working with a person who has a mental illness.
• Experience working with people who are mentally ill in a hospital or community setting.
• Valid and unrestricted Michigan licensure as an LLBSW, LBSW, LLMSW, LLPC, LMSW, LLMFT, LMFT, LPC, TLLP, or LLP.

Responsibilities

• Provide community-based case management and integrated primary and behavioral health services.
• Respond to individuals’ needs, desires, and interests using formal and informal assessment practices.
• Provide weekly community-based interventions and facilitate weekly groups.
• Provide transportation assistance to individuals served.
• Complete required documentation accurately and in accordance with CNS policy.
• Develop and implement Person Centered Plans consistent with OCHN, DWIHN, funding, and accrediting guidelines.
• Complete after-hours hospital pre-screening assessments.
• Select prevention, intervention, and resolution techniques suited to each individual’s circumstances.
• Advocate for individuals facing human-rights, legal, administrative, financial, and other challenges.
• Gather and interpret information about substance use and addictive behaviors, develop treatment plans based on stage of change, and implement stage-wise interventions.
• Complete annual intake and substance-use assessments.
• Use motivational interviewing and a trauma-informed approach to engage and serve individuals.
• Establish collaborative relationships with individuals.
• Identify resources and supports for individuals’ career and educational goals.
• Match supports and interventions to individual needs and recognize the importance of friends, family, and community relationships.
• Support individuals in leading self-determined lives, building self-esteem and assertiveness, making decisions, and improving quality of life.
• Help individuals identify and access formal and informal community supports.
• Assist with medication coordination, and educate individuals about and monitor for adverse medication reactions.
• Coordinate and collaborate with primary and specialty care physicians, community health agencies, and other healthcare providers.
• Maintain knowledge of and comply with policies, procedures, HIPAA standards, and other regulatory programs.
• Apply CNS Healthcare customer-service standards in interactions with individuals served, guests, and staff.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with a company default contribution and match.
• PTO starting at 23 days annually.
• 16 paid holidays, including three floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level