Operations & Offices Manager

BlackStone eIT

About The Position

The Operations & Offices Manager ensures that BlackStone eIT’s people, assets, compliance, and facilities operate reliably and consistently across company locations in the UAE, Saudi Arabia, Jordan, Egypt, and Morocco, as well as for a distributed consultant workforce. Reporting directly to the Chief Process Officer, the role requires autonomy, cross-border coordination, independent day-to-day problem-solving, structured upward management, and leadership of a geographically dispersed team with varying skill levels. The manager oversees end-to-end onboarding and offboarding, equipment and asset records, employee medical insurance enrollment and cancellation, visas and permits, commercial registrations and licenses, regulatory compliance, payroll inputs, and country-level payroll and expense submissions. The role also supervises regional Operations coordinators and support staff and manages office leases, facilities, utilities, maintenance, vendors, travel and accommodation logistics, transportation, insurance renewals, and administrative and facilities budgets. The position documents, standardizes, and improves operational processes across geographies; identifies operational gaps, manual workarounds, and automation opportunities; presents recommendations to the Chief Process Officer; and supports company-wide reporting, compliance checks, and operational audits. The schedule must accommodate multiple time zones and differing workweek structures, including Saturday–Wednesday in KSA and Monday–Friday in Egypt and Jordan.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
7–10 years of experience in multi-country operations, office management, or administrative leadership roles.
Proven experience managing a distributed team across multiple geographies and time zones.
Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.
Experience managing medical insurance programs and vendor contracts.
Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent processes.
Strong working knowledge of regional labor and compliance frameworks across KSA, UAE, Jordan, and Egypt.
Proficiency in MS Office and experience working with ERP or operational management systems.
Flexibility to work across multiple time zones and workweek structures, including Saturday–Wednesday for KSA and Monday–Friday for Egypt and Jordan.
Ability to design, document, and enforce processes and hold teams accountable.
Ability to manage country-level operations remotely without physical oversight.
Experience managing mixed-capability teams and adapting communication and performance-management approaches accordingly.
Ability to communicate with executives in a structured and concise manner, exercise judgment about escalation, and remain composed under pressure.
Service-oriented approach to supporting colleagues efficiently and professionally.
Ability to independently resolve operational blockers and escalate issues that require senior intervention.
Rigorous attention to record-keeping, deadline tracking, and compliance documentation.

Nice To Haves

Prior experience in an IT staffing, systems integration, managed services, or professional services environment.
Experience coordinating payroll inputs across multi-currency, multi-country payroll cycles.
Experience managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforce.
Very good English language proficiency for KSA and UAE coordination.

Responsibilities

Manage end-to-end onboarding across geographies, coordinating with HR, IT, and Finance to ensure new joiners are ready on Day 1.
Procure, prepare, and hand over equipment to new joiners and maintain accurate asset records.
Oversee offboarding, including equipment recovery, insurance cancellation, and documentation; manage medical insurance enrollment on joining and cancellation on exit.
Manage employee visa issuance, renewals, and cancellations across the UAE, KSA, Jordan, and Egypt in coordination with PROs and government authorities.
Maintain proactive tracking of visa, permit, and commercial registration expiry dates and oversee company commercial licenses across jurisdictions.
Ensure compliance with regional labor laws in the UAE, KSA, Jordan, Egypt, and the US, maintaining audit readiness.
Review and approve Operations-originated payroll inputs, including expense additions, deductions, and reimbursements submitted by country coordinators.
Ensure country-level payroll and expense submissions are accurate, complete, and delivered on time each month.
Coordinate with HR Payroll to resolve variances or exceptions before submission to Finance.
Supervise country Operations coordinators and support staff across regional offices to maintain consistent operational standards.
Manage office leases, facilities, utilities, maintenance, and vendor contracts across locations.
Oversee travel, accommodation, and transportation logistics; manage medical insurance renewals and provider relationships; and monitor administrative and facilities budgets for cost savings.
Document, standardize, and continuously improve operational processes across all geographies.
Identify operational gaps, manual workarounds, and automation opportunities, and present recommendations with clear rationale to the Chief Process Officer.
Support company-wide reporting, compliance checks, and operational audits.