Case Manager, Oakland County

CNS Healthcare Careers • Novi, MI

3d • Hybrid

About The Position

CNS Healthcare is seeking a Case Manager to provide population- and age-appropriate, community-based case management and integrated primary and behavioral health services to individuals affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders. Case Managers work on interdisciplinary teams, coordinate client-focused treatment and services, and use trauma-informed practices and motivational interviewing to support individuals in achieving wellness. The position is primarily community-based, with some remote flexibility available after successful completion of training and onboarding.

Services include assessment, care coordination, person-centered service planning, resource development, medication support and management, community interventions, transportation assistance, and group facilitation. Compensation depends on degree and licensure status: bachelor’s-level unlicensed candidates $40,000–$48,300; limited-licensed candidates $49,300–$63,700; fully licensed candidates $51,000–$66,000. For candidates with a master’s degree, unlicensed compensation is $40,800–$55,200; limited-licensed compensation is $52,700–$68,300; and fully licensed compensation is $56,100–$72,900. Offered compensation is based on non-discriminatory factors such as skills and experience.

CNS Healthcare is a nonprofit Certified Community Behavioral Health Clinic with seven clinics and two clubhouses in Southeastern Michigan. It employs approximately 400 people and provides services to more than 7,000 people annually, partnering with community organizations to provide integrated, patient-centered health services for children, adolescents, adults, and older adults.

Requirements

• Qualified Mental Health Professional (QMHP).
• Bachelor’s degree in social work, sociology, counseling, psychology, criminal justice, or another human services field.
• Specialized training, including fieldwork or internships involving direct work with people receiving mental health services, or one year of experience treating or working with a person who has a mental illness.
• Valid, unrestricted driver’s license.
• Access to transportation or an automobile, with current auto insurance.
• Working knowledge of mental illness, psychiatric medications, and interventions used to treat psychiatric disorders.
• Ability to explain the continuum of drug use, including initiation, intoxication, harmful use, abuse, dependence, withdrawal, craving, relapse, and recovery.
• Ability to explain how substance-use-disorder symptoms can resemble symptoms of other medical or psychological disorders and how the disorders interact.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with electronic health records (EHRs).
• Ability to work collaboratively and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data and apply methods for measuring multiple treatment-outcome variables.
• Effective, professional, and courteous communication skills.
• Discretion and judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Advanced collaboration and teamwork skills.
• Ability to think ahead and take initiative to accomplish departmental goals and objectives.

Nice To Haves

• Master’s degree in social work, sociology, counseling, psychology, criminal justice, or another human services field.
• At least one year of experience treating or working with a person who has a mental illness.
• Experience working with people with mental illness in a hospital or community setting.
• Valid, unrestricted Michigan licensure as an LLBSW, LBSW, LLMSW, LLPC, LMSW, LLMFT, LMFT, LPC, TLLP, or LLP.

Responsibilities

• Provide community-based case management and integrated primary and behavioral health services.
• Respond to individuals’ needs, desires, and interests using formal and informal assessment practices.
• Provide weekly community-based interventions and facilitate weekly groups.
• Provide transportation assistance to individuals served.
• Complete required documentation accurately and in accordance with CNS policy.
• Develop and implement person-centered plans consistent with OCHN, DWIHN, funding, and accrediting guidelines.
• Complete after-hours hospital pre-screening assessments.
• Select prevention, intervention, and resolution techniques suited to each individual’s circumstances.
• Advocate for individuals and address challenges involving human rights, legal, administrative, and financial matters.
• Assess substance use, dependence, or other addictive behaviors; develop treatment plans based on stage of change and implement stage-wise interventions.
• Complete annual intake and substance use assessments.
• Use motivational interviewing and trauma-informed approaches to engage and serve individuals.
• Establish collaborative relationships with individuals.
• Identify resources and supports that help individuals pursue career and educational goals.
• Match supports and interventions to individuals’ needs while recognizing the role of friends, family, and community relationships.
• Support individuals in developing self-determination, self-esteem, assertiveness, decision-making, and quality of life.
• Help individuals identify and access formal and informal community supports.
• Assist with medication coordination; collaborate with primary and specialty care physicians, community agencies, and other healthcare providers; and educate individuals about and monitor adverse medication reactions.
• Maintain knowledge of and comply with policies, procedures, HIPAA standards, and other regulatory programs.
• Apply CNS Healthcare customer-service standards in interactions with individuals served, guests, and staff.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with a company default contribution and matching contribution.
• Paid time off starting at 23 days annually.
• 16 paid holidays, including three floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level