Housing Case Manager (Montgomery County)

Access Services•Fort Washington, PA

15h•Onsite

About The Position

Access Services is seeking a compassionate and resourceful Housing Case Manager in Fort Washington, Pennsylvania, to support individuals in Montgomery County on their journey toward stability and wellness. This full-time, dual-role position combines housing stability work with mobile psychiatric rehabilitation. The case manager serves as a liaison and advocate, helping bridge gaps among individuals needing housing, landlords, and community resources. The role includes coordinating housing support and rehabilitation services, maintaining required documentation, connecting individuals with community resources, and collaborating with internal teams and external professionals. It requires regular travel during the workday and full-time, on-site presence; remote and hybrid schedules are not available. Employees use a personal or agency vehicle and must meet the agency’s driving eligibility requirements. The position may require scheduled or unplanned overtime to meet program needs.

Requirements

A bachelor’s degree in a related field, including human services, social work, psychology, or special education, or Certified Peer Specialist certification.
Complete Certified Psychiatric Rehabilitation Practitioner certification and a department-approved 12-hour psychiatric rehabilitation orientation course within 12 months of hire.
Strong communication and interpersonal skills.
Ability to direct and prioritize one’s own work, work as part of a team, and be flexible.
Knowledge of the mental health system, homelessness, and the housing system, and ability to deepen that knowledge to maximize service quality.
Skills in person-centered screening and assessment.
Skills in conflict and crisis resolution.
Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies.
Meet qualifying and ongoing job criteria, including background checks and a driving-history record review.
Valid U.S. driver’s license held for at least two years, excluding time with a permit.
No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
Access to a reliable vehicle during work hours, with valid registration and inspection stickers, and valid auto insurance; proof of covered-driver status on the policy is required.
Ability to travel during a normal workday and meet agency Motor Vehicle Policy eligibility criteria.
Ability to pass the agency’s substance abuse screening at any time during employment.
Ability to stand, sit, or run; walk and climb stairs; and provide care or supervision to individuals in home and community settings.
Ability to move with an individual to help keep them safe, including at near and far distances, when they may struggle to meet identified expectations.
Ability to assist an individual who has fallen, regardless of the individual’s weight or size.
Ability to lift or move items associated with sedentary and light work, exerting up to 20 pounds.
Ability to travel to offsite and regional office locations if necessary.

Nice To Haves

Prior work or internship experience related to mental health services.
Experience working in supportive housing systems.

Responsibilities

Meet with referred individuals alongside the Housing Locator and with individuals moving into housing with Access Services assistance.
Help individuals develop Housing Stability Plans and update them together every three months.
Maintain organized move-in, recertification, and ongoing documentation for individuals served.
Conduct monthly or more frequent home visits and provide support during transitions.
Provide or support transportation to essential health appointments, job interviews, and activities that contribute to housing stability.
Identify and address barriers to housing stability with creative solutions.
Connect individuals to social, health, and benefit resources.
Ensure compliance with HUD requirements and funding guidelines.
Participate in county, committee, and consumer meetings and case reviews.
Develop and regularly update recovery-oriented, strengths-based, person-centered Individual Rehabilitation Plans with individuals and the team.
Collaborate with individuals to develop strategies for identifying, achieving, and maintaining personal goals.
Offer help and support respectfully using a person-centered approach.
Help ensure high-quality care and prepare case review documents and contribute to team discussions.
Maintain accurate accounting for the disbursement and collection of funds for facility operations and individuals’ personal needs.
Maintain open communication with supervisors and participate in weekly supervision.
Collaborate with external agencies and professionals, representing Access Services competently and professionally.
Actively assist in resolving crisis situations.
Maintain regular and predictable attendance and work scheduled overtime or be available for unplanned overtime as necessary.
Travel during the workday to carry out responsibilities, using a personal or agency-owned vehicle.
Work in program sites and the community, providing direct care or support to individuals.
Use a desktop computer and perform associated documentation and workplace application tasks.

Benefits

Comprehensive medical, dental, vision, and prescription coverage.
Company-paid life insurance, disability protection, and catastrophic sick leave.
The company covers up to 88% of health premiums; many employees pay less than $150 per month.
Full-time employees earn up to nearly six weeks of paid time off in their first year, including 20 or more PTO days and nine paid holidays, with additional time as their career grows.
401(k) with company match.
Tuition reimbursement program and access to college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with free, confidential resources for employees and their families, including counseling and emotional support through in-person, telehealth, and text therapy, as well as financial and legal guidance.
Paid training and ongoing professional development.
Opportunities to learn and advance across diverse roles and programs.