CASE MANAGER - SHERIDAN COUNTY CLINIC

Volunteers of America Northern Rockies•Sheridan, WY

3d•Onsite

About The Position

The Case Manager provides support to assigned clients and connects them with appropriate community service resources. The role also supports clinical services as needed in coordination with the treatment team. It is based at the Sheridan County Clinic in Sheridan, Wyoming, and is classified as exempt.

Requirements

Bachelor’s degree in Psychology, Social Work, or a related field.
Proficiency with computers and Microsoft Office software, including Outlook, Word, and Excel.
Ability to learn new computer software quickly.
Proficiency with modern standard office equipment.
Strong attention to detail and organizational skills.
Ability to interact successfully and professionally with clients and team members.
Ability to prioritize and manage multiple tasks concurrently.
Demonstrated behaviors aligned with servant leadership and the organization’s cultural values.
Ability to meet the physical demands described, including talking, hearing, close vision, adjusting focus, lifting files, opening filing cabinets, and bending or standing on a stool as needed.
Maintain a clear driving record in accordance with company insurance policies.

Nice To Haves

Two or more years of Case Management experience.

Responsibilities

Receive referrals from therapists and assess clients’ case management, treatment, support, and skills-training needs initially and on an ongoing basis.
Maintain familiarity with community resources and make appropriate referrals or connect clients with those resources.
Monitor clients’ conditions and progress, including lack of progress, and communicate updates to the primary therapist.
Advocate for clients’ access to needed resources and for respect of their rights.
Provide case management emergency services during work hours and after hours as assigned.
Provide psychiatric rehabilitation services, including readiness assessments, individual and group skills training, assisting clinicians with group activities, and case management to support client functioning and treatment goals.
Deliver psychiatric rehabilitation services in accordance with each client’s treatment plan and goals, and identify potential service needs for the primary clinician.
Provide liaison services to state and local hospitals as needed.
Coordinate with community partners by attending meetings, facilitating communication, and answering questions about agency services.
Provide program and case consultation and education services as needed.
Track supported employment activities and assist with developing and implementing supported employment programming as directed by the supervisor and Clinic Director.
Complete timely documentation reflecting the course of treatment.
Participate in supervision meetings, clinic meetings, case discussions, treatment planning, and required agency development training.
Contribute to a positive work environment through dependability, flexibility, cooperation, supportiveness, respect, communication, creativity, ethical behavior, and appropriate appearance.
Maintain therapeutic responsibility for collecting fees.
Complete intake elements, the admission process, and applicable releases accurately.
Transport clients in VOA fleet vehicles to facilitate case management and rehabilitation services, and follow defensive driving, safety, and vehicle management policies.
Maintain a clear driving record in accordance with company insurance policies.
Perform other duties as assigned.