Case Manager, Oakland County

CNS Healthcare•Novi, MI

9h•$40,000 - $72,900•Hybrid

About The Position

CNS Healthcare is seeking a Case Manager to provide population- and age-appropriate, client-focused case management and integrated mental and physical healthcare services. The role is part of an interdisciplinary team and uses trauma-informed care and motivational interviewing to help individuals achieve wellness. Services include assessment, care coordination, service-plan development, resource development, and medication support and management. The position is primarily community-based and includes an opportunity for some remote flexibility after successful completion of training and onboarding. It serves individuals affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders. Compensation depends on degree and licensure status: annual starting ranges are $40,000–$48,300 for bachelor’s-level unlicensed candidates, $49,300–$63,700 for limited-licensed bachelor’s candidates, and $51,000–$66,000 for fully licensed bachelor’s candidates; for master’s-level candidates, ranges are $40,800–$55,200 unlicensed, $52,700–$68,300 limited-licensed, and $56,100–$72,900 fully licensed. The offered rate is based on non-discriminatory factors such as skills and experience.

Requirements

Qualified Mental Health Professional (QMHP).
Bachelor’s degree in Social Work, Sociology, Counseling, Psychology, Criminal Justice, or another Human Services field.
Specialized training, including relevant fieldwork or internships involving direct work with people receiving mental health services, or one year of experience treating or working with a person who has a mental illness.
Valid and unrestricted driver’s license.
Access to transportation or an automobile, with current auto insurance.
Working knowledge of mental illness, medications used to treat psychiatric disorders, and other interventions used to treat psychiatric disorders.
Ability to explain the continuum of drug use, from initiation through intoxication, harmful use, abuse, dependence, withdrawal, craving, relapse, and recovery.
Ability to explain how symptoms of substance-use disorders can resemble those of other medical or psychological disorders and how the disorders interact.
Proficiency with Microsoft Office Suite or related software.
Proficiency with electronic health records (EHRs).
Ability to work collaboratively and build positive working relationships.
Ability to recognize the importance of collecting and reporting outcome data and to apply methods for measuring treatment-outcome variables.
Effective, professional, and courteous communication skills.
Discretion and judgment when handling sensitive or confidential matters.
Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
Advanced collaboration and teamwork skills.
Ability to think proactively and take initiative to accomplish departmental goals and objectives.

Nice To Haves

Master’s degree in Social Work, Sociology, Counseling, Psychology, Criminal Justice, or another Human Services field.
At least one year of experience treating or working with a person who has a mental illness.
Experience working with people who are mentally ill in a hospital or community setting.
Valid, unrestricted Michigan licensure as an LLBSW, LBSW, LLMSW, LLPC, LMSW, LLMFT, LMFT, LPC, TLLP, or LLP.

Responsibilities

Provide community-based case management and integrated primary and behavioral health services.
Respond to individuals’ needs, desires, and interests using formal and informal assessment practices.
Provide weekly community-based interventions and facilitate weekly groups.
Provide transportation assistance to individuals served.
Complete required documentation accurately and in accordance with CNS policy.
Develop and implement Person Centered Plans consistent with guidelines established by OCHN, DWIHN, and other funding and accrediting entities.
Complete after-hours hospital pre-screening assessments.
Match prevention, intervention, and resolution techniques to each individual’s circumstances.
Advocate for individuals facing human-rights, legal, administrative, financial, and other challenges.
Gather and interpret information about substance use and addictive behaviors; develop treatment plans based on stage of change and implement stage-wise interventions.
Complete annual intake and substance-use assessments.
Use motivational interviewing strategies and a trauma-informed approach to engage and serve individuals.
Establish collaborative relationships with individuals.
Identify resources and supports that help individuals pursue career and educational goals.
Match supports and interventions to individual needs, recognizing the importance of friends, family, and community relationships.
Support individuals’ self-determination, self-esteem, assertiveness, decision-making, and quality of life.
Help individuals identify and access formal and informal community supports.
Assist with medication coordination and educate individuals about and monitor adverse medication reactions.
Coordinate and collaborate with primary and specialty care physicians, community health agencies, and other healthcare providers.
Maintain knowledge of and comply with policies, procedures, HIPAA standards, and other regulatory programs.
Apply CNS Healthcare customer-service standards when interacting with individuals served, guests, and staff.
Perform other related duties as assigned.