Case Manager, ICM - Homeless Services

Eliot Community Human Services • Boston, MA

5h • $48,000 - $55,000 • Onsite

About The Position

Eliot’s Homeless Services Division is hiring a Case Manager for its Intensive Case Management (ICM) Team. The team provides outreach, case management, mental health treatment, housing assistance, and referrals for adults with substance use disorders, including people with co-occurring serious mental health diagnoses.

The Case Manager provides street outreach, engagement activities, crisis intervention, and clinical assessment. The role works collaboratively with team members, service providers, and local homeless service providers to connect individuals with treatment, housing, recovery pathways, and other resources. Services are community-based and may take place on the street, in recovery settings, hospitals, or clients’ homes.

Requirements

• Bachelor’s degree in psychology, counseling, social work, or another related mental health field.
• At least two years of experience working with homeless populations and/or individuals with substance abuse, mental illness, or co-occurring illness.
• Strong commitment to mental health recovery and ending homelessness.
• Skills in outreach and engagement with consumers with substance use and co-occurring mental health disorders.
• Ability to provide flexible, community-based services focused on teamwork and collaboration.

Nice To Haves

• Fluency in a needed language; eligible bilingual candidates may receive a 6% salary increase.

Responsibilities

• Conduct outreach and engagement to locate and work with clients referred to the program through designated pathways.
• Carry a caseload of clients as assigned by the supervisor and program protocol.
• Connect clients with recovery pathways, including halfway houses, ATS, TSS, CCS, OUD treatment, and other recovery services.
• Maintain current knowledge of local public and private resources, including housing and residential programs, and positive relationships with representatives of community organizations.
• Provide supportive contact and active listening, as appropriate, to alleviate distress and support transitions to services and housing.
• Link and refer clients to emergency shelter, meal sites, mental health and substance abuse treatment, public entitlements, and other community services; provide follow-up and case management.
• Conduct critical-needs and risk assessments, develop plans to address identified issues, and ensure immediate risks are addressed.
• Meet clients in community locations, including on the street, in recovery settings such as ATS, in hospitals, and in their own housing.

Benefits

• Paid vacation, sick time, and holidays.
• Medical, dental, and vision plans.
• 401(k) with employer match.
• Discounted fitness services and access to childcare resources.
• Company-paid life and accidental death insurance.
• Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level