Case Manager

The Family Care Network Inc. • San Luis Obispo, CA

8d • $24 - $35 • Hybrid

About The Position

Family Care Network, Inc. (FCNI) is a mission-driven nonprofit serving children, youth, adults, and families across San Luis Obispo and Northern Santa Barbara Counties. In partnership with the Department of Social Services, its Housing Support Program provides affordable housing for homeless families or families at risk of homelessness, along with case management to support life skills development, guidance, classes, and community connections that help participants transition to self-sufficiency. The Case Manager provides one-to-one life skills development for eligible program participants.

This position is based in San Luis Obispo, with hybrid provisions. FCNI office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Staff must maintain schedule flexibility to meet client needs and attend required meetings, supervision, and other program-related responsibilities. Shifts may include weekends, holidays, split shifts, and evenings. The position is full-time and non-exempt. The anticipated start date is ASAP.

The pay range is $23.60–$35.40 per hour. Spanish bilingual employees may receive a 10% increase to their hourly base rate. Mileage is reimbursed at $0.76 per mile, and a taxable stipend of $15 per pay period is provided toward auto insurance expenses. Benefits eligibility begins on the first of the month following 60 days of employment, subject to plan provisions. FCNI covers 75% of the employee premium and 60% of the dependent premium for its primary Cigna PPO health plan, vision, and dental PPO. FSA plans, a 403(b) retirement plan with a monthly employer match (eligibility provisions apply), 13 paid holidays annually, and 17 days of PTO accrued annually are also offered. PTO increases at the beginning of four years of service.

Requirements

• High school diploma or equivalent.
• Computer literacy, including proficiency in Microsoft Office Suite and knowledge of database and reporting tools.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent time management, organizational, and multitasking skills.
• High level of accuracy and attention to detail.
• Ability to maintain discretion and confidentiality when handling sensitive information.
• Frequent driving is an essential function of the position, and use of a personal vehicle is required.
• Valid California driver's license and an acceptable driving record.
• At least two years of licensed driving experience, as stated in the posting.
• Eligibility for coverage under the organization's motor vehicle insurance policy.

Nice To Haves

• Associate or bachelor's degree in Social Work, Psychology, or a related field.
• One year of direct experience in a Behavioral Health or Social Services setting, such as outpatient clinics, facilities, or related community-based organizations.

Responsibilities

• Assess client strengths, needs, and goals through interviews, screenings, and evaluations, and develop individualized case plans in collaboration with clients.
• Provide one-to-one education and life skills training sessions, workshops, and group activities; adapt methods and materials for diverse learning styles, cultural backgrounds, and developmental levels.
• Help clients set achievable life skills goals and break them into manageable steps; monitor progress and provide feedback, reinforcement, and support.
• Encourage clients to participate in decisions about their care and service options, and educate them about their rights, resources, and self-advocacy strategies.
• Connect clients with internal and external service providers, agencies, community resources, and support networks, including vocational training, education, and social services.
• Maintain knowledge of available resources and collaborate with community partners to help clients access them in a timely and effective manner.
• Provide emotional support, active listening, and validation to clients in distress; help them develop strategies and problem-solving skills and access resources for immediate needs, including emergency shelters, mental health crisis support, and legal assistance.
• Maintain accurate client records, including screenings, assessments, case plans, and case notes, in accordance with agency documentation standards and timelines.
• Prepare reports required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes.
• Protect client information and comply with confidentiality regulations and agency policies.
• Coordinate comprehensive care with interdisciplinary teams and participate in case consultations, team meetings, and multidisciplinary meetings.
• Perform other duties and projects as assigned.

Benefits

• FCNI covers 75% of the employee premium and 60% of the dependent premium on the primary Cigna PPO health plan.
• Vision PPO and dental PPO coverage.
• Flexible spending account (FSA) plans.
• 403(b) retirement plan with a monthly employer match, subject to eligibility provisions.
• 13 paid holidays annually.
• 17 days of PTO accrued annually, increasing at the beginning of four years of service.
• Mileage reimbursement of $0.76 per mile.
• Taxable stipend of $15 per pay period toward auto insurance expenses.
• Spanish bilingual differential of 10% added to the employee's hourly base rate, if applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED