Case Manager

Cahaba Medical Care Foundation•Centreville, AL

14d

About The Position

The Case Manager provides social services case management to patients, connecting them with resources available through CMCF programs and community partners. The role supports patient care planning and addresses social determinants of health, including financial, housing, medication, transportation, and other community resource needs. The Case Manager also administers the Sliding Fee Discount program, assists patients with insurance and charity-care enrollment, provides crisis intervention, and coordinates with clinical staff and community agencies.

Requirements

Bachelor’s degree in Social Work.
Social Work license or plan to obtain a license; must be registered at a minimum with the Alabama Board of Social Work Examiners.
Knowledge of behavioral health and social work concepts.
Excellent organizational, interpersonal, and communication skills.
Strong computer and internet research skills, including a high comfort level with office software such as Google Apps, Microsoft Office, and Adobe.
Ability to work well with internal management and staff at various levels, as well as outside vendors and clients.
High level of flexibility and willingness to help with daily tasks.

Responsibilities

Administer the Sliding Fee Discount program with the billing office, including uninsured and sliding-scale payment plans and the hardship program.
Assist front office staff in identifying uninsured patients and others who may need the Sliding Fee Discount program.
Help billing staff identify patients eligible for Medicaid or Medicare and assist patients through enrollment.
Assist providers with patient care planning, including psychosocial assessments and social service interventions to address social determinants of health and chronic disease management.
Provide case management regarding charity care programs that can help patients obtain specialty medical care, including Bibb Charity Care, UAB Charity Care, Cooper Green, and Project Access.
Assist providers during clinic and patient care hours with social issues affecting patients’ well-being, including financial problems, housing issues, and community resource needs.
Maintain an active list of local community resources for patients.
Help clinic staff and patients obtain needed medications through Patient Assistance Program enrollment and research options for low-cost medications.
Manage the CMCF patient transportation program for CMC-related appointments and assess and provide information about other available transportation resources in patients’ areas.
Provide crisis intervention services to patients in need.
Refer clients to appropriate community resources and advocate on their behalf by contacting agencies when necessary, in coordination with the County and State, regarding potential abuse or misuse issues.
Complete training to become a Certified Application Counselor with the Marketplace and Medicaid.
Work with the RN/QIO on case management and registry management for patients.
Assist the agency and social service team with fundraising, community development, or outreach efforts.
Perform other duties as assigned by the Social Service Coordinator.