Case Manager- Single Scattered Site

Jericho Project•New York, NY

3d•$53,000 - $55,000

About The Position

The Jericho Project Case Manager provides residential and long-term support services to homeless and at-risk adults transitioning into permanent housing. The role serves an approximate caseload of 20 to 25 formerly homeless and/or low-income individuals, with frequent tenant contact through weekly and/or monthly face-to-face meetings, telephone conversations, aftercare contacts, and electronic communication with colleagues. The position is non-exempt and may involve extensive field work for Scatter Site Programs, accounting for up to 85% of work time. The Case Manager provides person-centered, trauma-informed, and culturally responsive support to help tenants maintain housing stability and achieve individual goals. Services include assessment, service planning, resource coordination, referrals, group facilitation, crisis intervention, outreach, and aftercare. The role also documents services and progress, collaborates with community providers, workforce staff, and property management, and follows organizational and funder requirements.

Requirements

Bachelor’s degree in human services or a related field.
Strong organizational, writing, communication, and computer skills.
Some relevant experience working with low-income or homeless populations.
Ability to work independently and energetically within the community.
Ability to type, use hands and fingers, reach with hands and arms, walk, stoop, and kneel; sit at a desk for up to six hours during a normal eight-hour shift; occasionally lift items weighing less than five pounds; and regularly move throughout the facility while carrying out job duties.

Nice To Haves

Fluency in Spanish is strongly preferred.

Responsibilities

Provide direct case management services on-site and in the field, including mental health and substance use assessments, service planning, and assistance accessing public assistance, Social Security benefits and entitlements, and other public resources.
Use a person-centered approach and evidence-based models such as Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
Use the electronic health record and maintain accurate, up-to-date tenant files and charts.
Coordinate and document clinical case management and psychosocial services, assess their effectiveness, and develop and periodically review Individual Service Plans to document progress toward goals.
Serve as a liaison between tenants and community providers.
Facilitate groups focused on life skills, education, support, relapse prevention, and mental health counseling.
Refer tenants to medical, mental health, and other outside providers.
Collaborate with Workforce Opportunities staff to help tenants develop employment-related goals, where applicable.
Ensure compliance with organizational and funder regulations and meet assigned documentation requirements.
Coordinate aftercare services and follow-up contacts for post-discharge updates.
Conduct outreach and engagement, including apartment visits and inspections.
Participate in community development efforts, including community meetings and establishing partnerships with community providers.
Work with Property Management staff to help tenants meet lease terms, pay rent on time, and avoid nuisance behaviors; mediate landlord-tenant disputes that threaten housing stability.
Use trauma-informed interventions and culturally responsive engagement techniques to help tenants overcome barriers to housing stability.
Participate in community initiatives that support Jericho Project’s mission to end homelessness.
Provide crisis intervention as needed.
Provide services in a manner that respects cultural differences among tenants.
Perform other duties as assigned by leadership.