Case Manager- Single Scattered Site

Jericho Project•Bronx, NY

About The Position

The Case Manager provides residential and long-term support services to homeless and at-risk adults transitioning into permanent housing. The role carries a caseload of approximately 20 to 25 formerly homeless and/or low-income individuals and involves frequent tenant contact through face-to-face meetings, telephone conversations, and aftercare contacts, as well as regular electronic communication with colleagues. For Scatter Site Programs, field work may account for 85% of the position’s time. The position is classified as non-exempt under the FLSA. The Case Manager uses a person-centered approach and evidence-based models to support tenants’ housing stability, wellness, employment, and other goals. Services include assessments, service planning, referrals, coordination with community providers, crisis intervention, and documentation in an electronic health record. The role also collaborates with property management and workforce staff and helps tenants address barriers to maintaining permanent housing.

Requirements

Bachelor’s degree in human services or a related field.
Strong organizational, writing, communication, and computer skills.
Some relevant experience working with low-income or homeless populations.
Self-starter able to work in the community.
Regularly type, use hands and fingers, and reach with hands and arms; regularly walk, stoop, kneel, and move throughout the facility while carrying out job duties; often sit at a desk for up to six hours during a normal eight-hour shift; occasionally lift items weighing less than five pounds.

Nice To Haves

Fluency in Spanish is strongly preferred.

Responsibilities

Provide direct case management services on-site and in the field, including mental health and substance use assessments, service planning, and assistance obtaining public assistance, Social Security benefits and entitlements, and other resources.
Use a person-centered approach and evidence-based models such as Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
Use the electronic health record and maintain accurate, up-to-date tenant files and charts.
Coordinate and document clinical case management and psychosocial services, evaluate service effectiveness, and develop and periodically review Individual Service Plans to track progress toward goals.
Serve as a liaison between tenants and community providers.
Facilitate groups focused on life skills, education and support, relapse prevention, and mental health counseling.
Refer tenants to medical, mental health, and other outside providers.
Collaborate with Workforce Opportunities staff to help tenants develop employment-related goals, where applicable.
Ensure compliance with organizational and funder regulations and follow documentation requirements established by leadership and funders.
Coordinate aftercare services and follow-up contacts for post-discharge updates.
Conduct outreach and engagement, including apartment visits and inspections.
Participate in community development, including community meetings and establishing partnerships with community providers.
Work with Property Management staff to help tenants meet lease terms, including timely rent payment and avoiding nuisance behaviors; mediate landlord-tenant disputes that threaten housing stability.
Use trauma-informed interventions and culturally responsive engagement techniques to help tenants overcome barriers to housing stability.
Participate in community initiatives that further Jericho Project’s mission to end homelessness.
Provide crisis intervention as needed.
Deliver services in a manner that respects cultural differences among tenants.
Carry out other duties as assigned by leadership.
For Scatter Site Programs, perform field work that can account for 85% of work time.