Program Manager - Scattered Sites

FrontLine Service • Cleveland, OH

2d • $62,060 - $74,100 • Onsite

About The Position

The Program Manager oversees the day-to-day clinical, administrative, and supervisory operations of a Community Case Management (CCM) Program. The role leads behavioral health case management staff and collaborates with agency leadership and community partners to provide quality services to individuals who are currently homeless, at risk of homelessness, or have a history of homelessness. The program serves clients including those with severe mental illness and/or co-occurring disorders.

This is an exempt, non-union position. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The listed salary depends on education and licensure: Bachelor’s/LSW, $62,060; Master’s/LSW, $66,000; Master’s/LISW, $74,100.

Requirements

• A qualifying education and experience pathway: a master’s degree in social work or a related field and at least 3 years of experience in mental health, chemical dependency, or social services, including at least 1 year of supervisory experience; or a bachelor’s degree in social work, counseling, psychology, or a related human services field, current enrollment in an accredited MSW or related graduate program, and 3 or more years of relevant experience including at least 1 year in a lead or supervisory role; or an equivalent combination of education and experience.
• LSW, LPC, or equivalent licensure required. Candidates currently working toward licensure, such as LSW, LISW, LPC, or LPCC, may be considered if they can demonstrate active progress toward licensure.

Nice To Haves

• A master’s degree in social work or a related field, with the stated experience, is preferred.

Responsibilities

• Oversee the clinical and administrative operations of a Community Case Management Program, ensuring consistent, quality behavioral health service delivery.
• Champion best practices in services for clients, including those with severe mental illness and/or co-occurring disorders.
• Hire, train, supervise, and evaluate case management staff through individual and group supervision.
• Review and approve staff documentation, clinical notes, and service records for accuracy, timeliness, and compliance in program databases and records.
• Implement corrective action when needed to maintain performance standards.
• Provide staff with performance feedback on the quality, timeliness, and completeness of their work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager