Case Manager - Redtail Crossing Apartments

The People Concern•Los Angeles, CA

9d•Onsite

About The Position

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration through evidence-based practices, including harm reduction, housing first, and trauma-informed care. The role works with people experiencing homelessness to assess and address barriers to housing placement, then provides interventions and coordinates services to help recently housed Clients retain housing and meet individualized needs. The Case Manager also helps Clients develop independent living and life skills that support the transition from homelessness to permanent housing. This position is based at Redtail Crossing Apartments in Los Angeles and is 100% onsite. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. It is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience working with homeless individuals and a bachelor’s degree related to social work or mental health; alternatively, at least two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
Demonstrated knowledge of issues faced by culturally diverse populations.
Valid California driver’s license, reliable vehicle, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.
Proficiency in Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients, or up to 40 low-acuity Clients, for intensive case management.
Build relationships with Clients, supporting independence and improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, and psychosocial rehabilitation, within trauma-informed, housing-first, and professional-boundary principles.
Assist with Client screening, intake, enrollment, and orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
Create quarterly collaborative goal plans with Clients to improve quality of life and health outcomes.
Maintain accurate and current progress notes, electronic database entries, and physical Client charts as required by agency, program, and funder expectations.
Protect Client confidentiality in accordance with HIPAA and agency guidelines.
Help Clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.