Case Manager - Redtail Crossing Apartments
About The Position
The Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices such as harm reduction, Housing First, and trauma-informed care. The role works with people experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions that promote housing retention and coordinates services tailored to their needs. The Case Manager also helps clients develop independent living and other life skills needed to transition successfully into permanent housing. The position maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, and provides intensive case management. It collaborates with clients, treatment providers, property managers, community partners, and a multidisciplinary team. The position is 100% onsite at Redtail Crossing Apartments in Los Angeles, with field travel as needed. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is a full-time, non-exempt, non-management role reporting to the Program Manager.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of experience working with homeless individuals and a bachelor’s degree in social work or a related mental health field, or at least two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
- Demonstrated knowledge of issues faced by culturally diverse populations.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
- Proficiency in Microsoft Word, Excel, and Outlook.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients for intensive case management, or up to 40 low-acuity clients.
- Build relationships with clients to facilitate independence and improved physical and mental health.
- Coordinate with LA County Department of Mental Health and Department of Health Services programs and clients’ treatment teams.
- Engage clients and implement interventions centered on client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
- Assist with client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
- Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
- Maintain accurate and current progress notes and electronic data, and ensure physical client charts are complete and properly filed.
- Protect client confidentiality in accordance with HIPAA and agency guidelines.
- Help clients apply for and obtain benefits to which they are entitled.
- Coordinate appointments, transportation, and follow-up services for health care, mental health care, substance use services, and other local resources.
- Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Participate in weekly staff meetings, individual supervision, trainings, and multidisciplinary teamwork.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and accidental death and dismemberment insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
