Case Manager (1263), Fortitude

Catholic Charities of the Archdiocese of Washington•Temple Hills, MD

10d•Hybrid

About The Position

The Case Manager provides direct management services, including identifying and coordinating community resources. The position provides individual and/or group supportive services that address clients’ short-term and long-term needs. The role includes home and community visits for the full caseload of Housing Navigation and Housing Stabilization clients, and work is normally performed in a community, a client’s home, or a typical office facility environment. Driving is required, and use of a personal vehicle may be required.

Requirements

Bachelor’s degree in human services or a related field, subject to the stated alternatives.
Social work degree holders must have social work licensure in the appropriate jurisdiction.
Professional counseling degree holders must have professional counseling licensure in the appropriate jurisdiction.
One year of experience working with at-risk clients in a direct service setting.
Driving is required; must have a valid driver’s license and a clean driving record.
Verbal and written communication skills.
Ability to prepare clear, concise, and accurate reports, correspondence, and other job-related documents.
Ability to maintain accurate client records, including the client database.
DHS allows a high school diploma or equivalent plus four or more years of experience working with vulnerable and marginalized populations in lieu of the education requirement for Case Managers.
In some cases, minimum years of experience may be substituted with additional related certifications or a master’s degree in human services or a related field.

Nice To Haves

Two years of experience working with clients who have a history of homelessness.
Knowledge of addiction and mental health issues.
Applicants with a previous history of homelessness may receive additional consideration on a case-by-case basis.

Responsibilities

Interview clients about direct service needs and develop case plans with written short-term and long-term goals and tasks.
Make referrals as needed and reevaluate client goals at regular intervals.
Facilitate individual and group meetings as needed.
Serve as a member of the multidisciplinary case team.
Collaborate with substance abuse, legal, medical, educational, vocational, and mental health professionals, as well as other service providers.
Refer clients for emotional, substance abuse, legal, medical, dental, educational, recreational, vocational, employment, and housing needs.
Create and maintain case records, including legal documentation, assessments, case notes, case plans, service updates, court and medical reports, referrals, discharge summaries, visitation records, and educational information.
Enhance the client environment by creating a hospitable, customer-oriented facility.
Enter DAP notes into the Homeless to Housing portal within 48 hours.
Conduct home and community visits for the entire caseload of Housing Navigation and Housing Stabilization clients.
Complete reports and maintain statistical data while meeting programmatic, documentation, and other performance standards on an ongoing basis.
Perform other job-related duties as assigned.