Case Manager - Pathway of Hope @ Blue Valley Corps

The Salvation Army USA Central Territory•Kansas City, MO

15d

About The Position

The Case Manager coordinates social services activities for the corps, provides direct assistance and referrals to clients based on established criteria, and assesses families with minor children for eligibility in the Pathway of Hope (POH) program. The role delivers POH services using a strength-based case management model to families seeking to break cycles of crisis and change the trajectory of their lives. The Case Manager conducts outreach and engagement, screens potential participants, completes intake and assessments, develops and updates case plans, coordinates access to community resources, provides advocacy and financial assistance, and supports participants through discharge planning. The position maintains comprehensive participant files, case notes, demographic and financial-assistance records, and program reports while protecting client confidentiality. The role also develops relationships with community agencies, supports community volunteers, participates in program evaluation and quality assurance, and attends required POH, in-service, and other approved training. It promotes the spiritual dimension of The Salvation Army’s social services and represents the agency’s mission in the community. This is a full-time, exempt, 40-hour position, with local weekly travel for home and community visits. Some evening and weekend work may be required. Work is performed in a typical office environment and in the community.

Requirements

Degree in a human service area; extensive experience in strength-based case management may substitute for a bachelor’s degree.
At least two years of case management experience in a comparable social service program offering multifaceted interventions for families using a strength-based approach.
Experience and/or strong interest in community outreach, organization, and community capacity development.
Ability to work sensitively and in a culturally appropriate manner with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to collaborate on complex social issues within families and communities.
Ability to be creative, original, intuitive, and perceptive; think logically and critically; envision projects from beginning to end; and solve complex problems and make appropriate judgments and decisions.
English speaking and comprehension sufficient for effective communication.
Demonstrated capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Clear criminal record.
Valid driver’s license and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Ability to perform the physical requirements of sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting, and lifting up to 25 pounds.
Willingness and ability to travel locally weekly for home and community meetings and visits; some evening and weekend work may be required.
Agree, as an employee of The Salvation Army, not to undermine its religious mission.

Nice To Haves

Bachelor’s degree from an accredited college or university preferred.
Ability to speak and understand Spanish sufficiently for effective communication; preferred but not required.
Bilingual English/Spanish skills and/or familiarity with translation software or apps preferred.

Responsibilities

Conduct outreach at social services sites and other community locations, engage the target population, screen potential applicants, present potential participants to the POH team, and refer people who are not eligible.
Complete participant intake and required documentation, explain program requirements, and conduct a written assessment within 72 hours of contact, including screening for personal safety and mental health concerns.
Develop a case plan with each participant within one week of intake, including short- and long-term goals and objectives; review and update plans as needed through regular meetings.
Conduct home visits as indicated by case plans and provide information, referrals, advocacy, financial assistance, and support accessing community resources.
Coordinate case management with staff and contracted services to address individual and family needs.
Develop discharge plans addressing housing, economic and emotional stability, and self-determination; assist participants in creating crisis plans and be available off hours to respond to emergencies.
Conduct life-skills and budgeting classes and complete documentation for educational groups.
Maintain participant case files, comprehensive case notes, follow-up documentation, demographic information, and records of financial assistance; prepare records for storage after discharge and protect confidentiality.
Submit monthly service statistics and other requested reports; ensure accurate data entry in SIMS and maintain local data quality.
Attend agency, community, supervisory, and corps team meetings; maintain relationships with community agencies and provide guidance and support to community volunteers.
Represent the agency’s purpose, philosophy, and function in the community and promote the spiritual dimension of Salvation Army social services.
Track unmet participant and family needs, document service effectiveness, suggest programming, and collaborate on POH policies, procedures, goals, objectives, and outcome measures.
Participate in program evaluation, including annual outcomes measurement, quarterly random record reviews, annual compliance reviews, and action planning to address POH challenges.
Attend POH implementation and ongoing training, in-service training, conferences, workshops, and other training events as requested or assigned.