Case Manager

Hearts With A Mission • Klamath Falls, OR

7d • $19 - $21 • Onsite

About The Position

Hearts With A Mission is hiring a full-time, 40-hours-per-week Health-Related Social Needs Case Manager in Klamath County. The role works on an interdisciplinary service team to screen, navigate, and process community members’ requests for health-related social needs services. It ensures complete and accurate information is collected, documented, and entered into databases so services can be delivered promptly and appropriately. The Case Manager applies detailed knowledge of program requirements and works compassionately with community members and their care teams, serving as a link between clients and HRSN services. Building supportive relationships with clients is central to the position. Work may be performed independently or under supervision, using initiative and judgment and complying with organizational policies and applicable laws.

The position reports directly to the Regional Program Director and is not supervisory. It has a three-month introductory period. Work is generally indoors in office or meeting-room settings, with local travel in a personally owned vehicle; mileage reimbursement is available. The position is not remote. Occasional overtime, evening, weekend, or holiday work may be required, along with some overnight travel. Employees may use personal cell phones for work-related purposes.

The role is hourly and non-exempt, with a stated pay range of $19–$21 per hour.

Requirements

• Bachelor’s degree in Education, Social Work, Psychology, or a related field, or an equivalent combination of education and experience.
• At least two years of experience working with at-risk clients.
• Valid Oregon driver’s license at time of hire.
• Knowledge of general record-keeping practices and procedures.
• Knowledge of Oregon DHS mandatory reporting.
• Knowledge and application of stress-management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Strong data-entry and organizational skills.
• Proficiency using a PC, tablet, or other device with Microsoft Office products.
• Ability to communicate clearly, understand verbal and written instructions, and present information to diverse groups, including at public meetings.
• Ability to work effectively with children, adolescents, families, and seniors, demonstrating empathy, sensitivity, flexibility, emotional maturity, and compassion.
• Ability to model inclusiveness and client empowerment and to work respectfully with people with differing lifestyles and philosophies.
• Ability to use initiative and judgment, maintain strict confidentiality, and manage multiple programs or projects simultaneously.
• Ability to remain calm in high-stress situations and work collaboratively with a team serving at-risk clients.
• Ability to establish effective working relationships with organization members, stakeholders, and the public.
• Ability to pass a pre-employment background check.
• Acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Dependability, reliability, accountability, punctuality, and attendance.
• Ability to meet the role’s physical and mental job requirements, including prolonged sitting and standing, computer use, local and long-distance driving, and frequently moving or carrying objects weighing 10 or more pounds.

Nice To Haves

• Master’s degree in Psychology, Sociology, Human Services, or a related field.
• Bilingual in English and Spanish.

Responsibilities

• Conduct screening and intake assessments to determine community members’ eligibility for HRSN services.
• Coordinate referrals and service navigation among community members, care teams, and partner organizations.
• Enter and maintain accurate database records in compliance with program and privacy requirements.
• Review and verify eligibility and authorization documentation to support timely service delivery.
• Collaborate with interdisciplinary care teams to coordinate care and align services with each member’s plan.
• Monitor service requests and follow up to help ensure resolution and connection to resources.
• Maintain current knowledge of program guidelines, HRSN service requirements, and community resources.
• Communicate with and support community members to promote trust and engagement.
• Consult with the Services Coordinator and Program Managers about referrals and coordinate service delivery.
• Communicate regularly with local schools and community organizations when appropriate.
• Attend relevant community resource and information-sharing groups.
• Develop and maintain relationships across agencies and establish community partnerships for client internships, job shadowing, and volunteer opportunities.
• Develop and maintain systems for tracking program data and outcomes.
• Write and deliver reports as required or requested.

Benefits

• Generous paid time off.
• Medical insurance.
• Employer-paid dental and vision insurance for the employee, with affordable options for dependents and partners.
• Company-paid term life and AD&D insurance, plus short-term disability.
• 401(k) with employer match.
• Confidential, no-cost Chaplain Care Team support for employees and their families.
• Mileage reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level