Case Manager - Bilingual Required

The Family Care Network Inc. • San Luis Obispo, CA

6h • Hybrid

About The Position

Family Care Network, Inc. (FCNI) is a mission-driven nonprofit serving children, youth, adults, and families across San Luis Obispo and Northern Santa Barbara Counties. The organization provides compassionate, trauma-informed services in partnership with county and community-based agencies, including mental health treatment, case management, housing support, and family-based interventions. FCNI is hiring a Case Manager for its Housing Support Program (HSP), which partners with the Department of Social Services to provide affordable housing and case management to homeless families or families at risk of homelessness. The program supports participants in developing life skills, receiving individual guidance, attending work-group classes, and connecting with community resources to help them transition to self-sufficiency after care.

The HSP Case Manager provides one-to-one life-skills development and case management to eligible participants. The role is based in San Luis Obispo, with hybrid provisions. FCNI office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.; staff must maintain schedule flexibility to meet client needs and attend meetings, supervision, and other program responsibilities. Shifts may include weekends, holidays, split shifts, and evenings. This is a full-time, non-exempt position. The pay range is $23.60–$35.40 per hour. Spanish bilingual employees receive a 10% increase to their hourly base rate, if applicable. Mileage is reimbursed at $0.76 per mile, and a taxable stipend of $15 per pay period is provided toward auto insurance expenses.

Requirements

• High school diploma or equivalent.
• Computer literacy, including proficiency with Microsoft Office Suite and knowledge of database and reporting tools.
• Strong verbal, written, and interpersonal communication skills.
• Strong time-management, organizational, and multitasking skills.
• High accuracy and attention to detail.
• Ability to maintain discretion and confidentiality when handling sensitive information.
• Frequent driving is an essential job function; use of a personal vehicle is required.
• Valid California driver’s license and an acceptable driving record.
• At least two years of licensed driving experience, as stated in the posting (which also contains the parenthetical wording “two (3) years”).
• Eligibility for coverage under the organization’s motor vehicle insurance policy.

Nice To Haves

• Associate or bachelor’s degree in Social Work, Psychology, or a related field.
• One year of direct experience in a Behavioral Health or Social Services setting, such as outpatient clinics, facilities, or related community-based organizations.
• Spanish bilingual ability.

Responsibilities

• Assess clients’ strengths, needs, and goals through interviews, screenings, and evaluations, and develop individualized case plans in collaboration with clients.
• Provide individual education and life-skills training sessions, workshops, and group activities focused on practical daily-living skills and strategies.
• Adapt training approaches and materials to different learning styles, cultural backgrounds, and developmental levels.
• Help clients set achievable life-skills goals and break them into manageable steps.
• Monitor client progress and provide ongoing feedback, reinforcement, and support.
• Encourage clients’ participation in decisions about their care and service options; educate them about their rights, available resources, and self-advocacy strategies.
• Connect clients with internal and external service providers, agencies, community resources, and support networks, including vocational training, education, and social services.
• Maintain knowledge of available resources and collaborate with community partners to help clients access them effectively and in a timely manner.
• Provide emotional support, active listening, and validation to clients in distress.
• Help clients develop problem-solving strategies and access resources for immediate needs, including emergency shelters, mental health crisis support, and legal assistance.
• Maintain accurate client records, including screenings, assessments, case plans, and case notes, in accordance with agency documentation standards and timelines.
• Prepare and submit reports required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes.
• Follow confidentiality regulations and agency policies for handling client information.
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients.
• Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and service coordination.
• Perform other duties and projects as assigned.

Benefits

• FCNI covers 75% of the employee premium and 60% of the dependent premium for the primary Cigna PPO health plan.
• Vision and dental PPO plans.
• Flexible spending account (FSA) plans.
• 403(b) retirement plan with pre-tax employee contributions and a monthly employer match, subject to eligibility provisions.
• 13 paid holidays annually.
• 17 days of PTO accrued annually, increasing at the beginning of four years of service.
• Mileage reimbursement of $0.76 per mile.
• Taxable stipend of $15 per pay period toward auto insurance expenses.
• 10% hourly base-rate increase for Spanish bilingual employees, if applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED