Case Manager

The Salvation Army Eastern Territory • Syracuse, NY

8d

About The Position

The Case Manager works in the Emergency & Practical Assistance Services Program (E/PAS) at The Salvation Army, Syracuse Area Services. The role supports individuals and families as they address challenges, build stability, and work toward self-sufficiency through case management, supportive counseling, advocacy, life-skills development, and referrals to community resources. The position is full-time and hourly, pays $25.00 per hour, and is eligible for overtime wages. The schedule must be flexible to meet individual client needs, including late-afternoon or evening hours as needed.

Requirements

• Specific experience in mental health services and knowledge of community resources are required.
• Must have access during work hours to reliable private transportation.
• Must hold a valid New York State driver's license that meets The Salvation Army's insurance requirements.
• Must successfully complete background and drug screens.
• Must maintain a flexible work schedule according to individual client needs, including late-afternoon or evening hours as needed.

Nice To Haves

• A bachelor's degree in human services or a related field is preferred.
• A high school diploma or associate degree in conjunction with increased years of relevant experience will be considered.

Responsibilities

• Provide support, advocacy, and crisis intervention to individuals and families.
• Conduct client intakes and develop individualized service plans and intervention strategies based on client needs and goals.
• Identify unmet needs, advocate on behalf of clients, and connect them with community resources and service providers.
• Assist clients with accessing housing assistance, increasing income, developing budgets, and maintaining housing stability.
• Provide individual and group life-skills training to promote self-sufficiency and reduce the risk of homelessness.
• Conduct regular home visits and housing inspections to ensure safe, affordable housing and verify tenancy with landlords.
• Coordinate services with landlords and community partners to address client needs and support housing stability.
• Maintain accurate and timely client records, service documentation, and financial paperwork, including entering client information into HMIS.
• Conduct quarterly client progress reviews to evaluate goals, service needs, and progress toward stability.
• Participate in case conferences, staff meetings, service coordination meetings, supervision, and professional training.
• Demonstrate cultural competence and incorporate inclusive practices into daily responsibilities.
• Support the mission and objectives of The Salvation Army, Syracuse Area Services Strategic Plan.

Benefits

• 13 paid holidays, or 14 in an election year; vacation time; and 3 personal days
• Sick time accruing at one day per month and an attendance bonus
• Remitted tuition program with Syracuse University
• Medical, dental (including orthodontia rider), and vision insurance, plus a flexible spending account; employee insurance contributions are stated to be less than 10% of payment
• Pension plan and tax-deferred annuity savings account
• Loan forgiveness eligibility through a federal program for which The Salvation Army is a qualified organization
• Long-term and short-term disability programs and life/supplemental insurance
• On-site day care and pre-K program with employee discount
• Free parking in a covered parking lot
• Overtime wages for eligible hours

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed