Case Manager for Tiverton House

Thrive Behavioral Health•Tiverton, RI

About The Position

The Case Manager provides direct services, care coordination, referrals, advocacy, and connections to community services to help clients and/or their families with life management and recovery. The role supports clients with mental health, medical, substance use, vocational, and independent-living needs; monitors psychiatric functioning and medication; and assists with treatment planning, support networks, housing, income maintenance, and physical healthcare coordination. The Case Manager maintains timely clinical documentation, billing forms, and client records in accordance with Thrive standards and applicable regulations. The position participates in clinical team meetings, provides crisis intervention, accompanies clients to community appointments, and works with other providers and agencies to coordinate care. Assertive Community Treatment (ACT) Team members are required to work nights, weekends, and holidays. The position also includes agency training and meetings, safety responsibilities, and professional conduct consistent with Thrive’s policies and principles.

Requirements

Bachelor’s degree in a human services field, or an equivalent combination of education and experience.
Basic computer literacy.
Valid driver’s license and automobile insurance meeting Rhode Island minimum standards, or the ability to obtain necessary transportation to perform job duties.

Nice To Haves

At least two years of experience in a human services field working with clients with disabilities.
Experience or training in related state and federal assistance programs.
Case Management/Community Support Professional certification or progress toward certification.

Responsibilities

Provide assessment, referral, education, treatment, and follow-up services related to clients’ mental health, medical, substance abuse, vocational, and living-skills needs.
Collaborate with providers, agencies, and individuals in clients’ networks of care.
Provide community members with referrals, advocacy, and education regarding chemical dependency and mental health.
Monitor psychiatric signs and symptoms and medication regimens, document findings, and report variances to appropriate clinical supervisory staff.
Teach clients symptom-management techniques and how to take medication as prescribed.
Help clients develop and strengthen support networks to accomplish their goals and objectives.
Assist clients with living arrangements and income maintenance to support safe and affordable housing.
Assist with and educate clients about management of representative payee accounts.
Develop and implement person-centered recovery treatment plans and document services consistent with Thrive standards.
Complete and maintain billing forms, logs, data collection forms, clinical documentation, and client records on time and in accordance with Thrive standards and state and federal regulations.
Schedule and maintain sufficient client hours to meet individual and program billing targets.
Participate in clinical team meetings to coordinate client services and treatment.
Provide crisis intervention.
Accompany clients to community appointments and provide advocacy as needed.
Assist with coordination and oversight of clients’ physical healthcare and needs.
Review email daily for new messages.
Attend required agency and departmental training and meetings, including safety training, within prescribed periods.
Demonstrate respectful, professional, and courteous conduct toward clients, families, visitors, and fellow employees; follow agency policies for appearance and identification; and work assigned hours punctually.
Contribute as a team member and uphold Thrive’s guiding principles, professional ethics, and Diversity, Equity and Inclusion mission.