Case Manager - Dignity House

The Link•Minneapolis, MN

6d•$23 - $26•Onsite

About The Position

The Case Manager provides case management for The Link’s Dignity House emergency shelter for minors, working directly with youth ages 10–17 who have experienced homelessness, trauma, and disenfranchisement. The role supports youth in progressing toward individualized goals, accessing services and resources, and stabilizing and recovering. Services for residents’ children are provided on-site or through referrals when applicable. The position provides high-quality, culturally competent programming grounded in positive youth development, harm reduction, and trauma-informed care. Responsibilities also include documentation, community collaboration, service referrals, participation in meetings, and program improvement. The role is based in Crystal, Minnesota, is full-time and non-exempt, and generally works Monday through Friday for 40 hours weekly. The typical schedule is 8:00 a.m. to 4:00 p.m., with flexible timing and occasional hours outside the normal schedule based on program needs. The employee provides one week per month of on-call program support and may cover open shifts, with the schedule adjusted to provide equal time off. Candidates must be at least 21 years old under the cited Minnesota rule. Driving is required. To drive on behalf of The Link, employees must have a valid driver’s license, a safe and reliable vehicle, required personal insurance, and successfully pass criminal and motor vehicle background checks. The role’s work environment includes offices and common and residential spaces, with noise levels ranging from low to high.

Requirements

At least 21 years of age, as required for employees of children’s residential facilities under Minnesota State Administrative Rule 2960.0100, Subp. 6,C.
Experience providing comprehensive and holistic case management services to young people.
Training in youth development, harm reduction, and/or trauma-informed care.
Knowledge of issues related to minor sex trafficking, comprehensive programming, child welfare, juvenile justice, and court systems.
Experience providing one-on-one and group supports and/or programming in a shelter or other youth setting.
Current driver’s license, a safe and reliable vehicle, and current personal insurance at the required levels: $100,000 bodily injury per person and $300,000 bodily injury per accident.
Ability to pass criminal and motor vehicle background checks.
Knowledge of the commercial sexual exploitation of minors.
Ability to work effectively with and relate to diverse populations.
Excellent verbal and written communication skills, especially for client advocacy.
Ability to work independently and efficiently organize, coordinate, track, and complete multiple tasks while adjusting to changing priorities.
Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
High level of personal and professional integrity, including the ability to protect confidentiality and data privacy.
Attention to detail, creativity, and ability to engage people with a diverse range of needs and learning styles.
Desire to continuously learn for personal and professional growth.
Availability for occasional work outside the normal schedule based on program needs.

Nice To Haves

Bachelor’s degree in a related field.
Two years of experience, or two years of experience working with high-risk and vulnerable youth.

Responsibilities

Develop individualized service plans for five youth in shelter and track and document incremental progress toward their goals.
Support and advocate for youth in the community.
Meet daily or weekly with youth to identify service needs and provide support.
Communicate daily and clearly with the Dignity House Program Manager and team members to ensure consistent, holistic supports and services.
Provide case management focused on safety, health, recovery, stability, and individualized goals.
Provide one-on-one and group supports.
Complete progress and case notes and maintain participant records.
Provide crisis intervention during regular work hours as needed.
Work with the Dignity House Program Manager to research and implement program improvements and expansion, and identify population or service-intervention trends.
Help create and maintain a warm, welcoming, and supportive community and culture for youth around the clock.
Develop collaborations and broker services beyond the scope of Dignity House.
Provide support around family reunification when possible.
Participate in internal and community committees as appointed.
Collect and document required demographic and outcome information.
Complete and assist with funding reports.
Provide one week per month of on-call program support and cover open shifts as needed.
Preserve program and agency integrity and demonstrate commitment to The Link’s mission, vision, and equity, diversity, and inclusion values.
Support agency growth, maintain positive and healthy working relationships, and assist as a team player where needed.
Help create a safe, respectful, and healthy environment where people can grow and learn.
Participate in special projects, attend required meetings and trainings, and maintain positive, professional interactions.
Perform other duties as assigned.