Case Manager for Tiverton House

THRIVE BEHAVIORAL HEALTH INC•Tiverton, RI

2d•Onsite

About The Position

The Case Manager provides direct service, coordination of care, linkage to services, and advocacy to clients and/or families to support clients’ life management and recovery. The role serves clients in a residential setting and addresses mental health, medical, substance use, vocational, and living-skills needs through assessment, referrals, education, treatment, and follow-up. The Case Manager coordinates with providers and others in clients’ care networks; monitors psychiatric functioning and medication regimens; supports symptom management; and helps clients build support networks and achieve person-centered recovery goals. The position also assists with housing, income maintenance, representative payee accounts, physical healthcare, community appointments, and crisis intervention. The role requires timely clinical documentation and billing, participation in clinical team meetings and required trainings, and adherence to agency standards and applicable regulations. Assertive Community Treatment (ACT) Team members are required to work nights, weekends, and holidays, per BHDDH regulations.

Requirements

Bachelor’s degree in a human service field, or an equivalent combination of education and experience.
Basic computer literacy skills.
Valid driver’s license and automobile insurance meeting Rhode Island minimum standards, or the ability to obtain necessary transportation to perform job responsibilities.
For ACT Team members, availability to work nights, weekends, and holidays, as required by BHDDH regulations.

Nice To Haves

At least two years of human services experience working with clients with disabilities.
Experience or training in related state and federal assistance programs.
Case Management/Community Support Professional Certification or progress toward certification.

Responsibilities

Provide assessment, referral, education, treatment, and follow-up services concerning clients’ mental health, medical, substance abuse, vocational, and living-skills needs.
Collaborate with other providers, agencies, and individuals in clients’ care networks.
Provide community referral, advocacy, and education concerning chemical dependency and mental health.
Monitor psychiatric signs and symptoms and medication regimens, document findings, and report variances to appropriate clinical supervisory staff.
Teach clients techniques for symptom management and taking medication as prescribed.
Help clients develop and strengthen support networks to accomplish goals and objectives.
Assist with living arrangements and income maintenance to support safe, affordable housing.
Assist and educate clients in managing representative payee accounts.
Develop and implement person-centered recovery plans and document services in accordance with Thrive standards.
Complete and maintain billing forms, logs, data collection forms, clinical documentation, and client records on time and in accordance with Thrive standards and state and federal regulations.
Schedule and maintain sufficient client hours to meet individual and program billing targets.
Participate in clinical team meetings to coordinate client services and treatment.
Provide crisis intervention.
Accompany clients to community appointments and provide advocacy as needed.
Assist with coordination and oversight of clients’ physical healthcare needs.
Review the email account daily for new messages.
Attend required agency and department training and meetings within the prescribed period.
Attend safety training and understand responsibilities related to general, departmental, and job-specific safety.
Treat clients, families, visitors, and coworkers with dignity and respect and support a professional, courteous environment.
Support Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
Maintain neat appearance and required attire and identification.
Work assigned hours or shifts, beginning and ending on time.
Represent Thrive in keeping with its guiding principles and professional code of ethics, and function as a team member.