Case Manager Immigration Bilingual Spanish

The GEO Group•York, PA

17h

About The Position

The Case Manager provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures defined by the Department of Homeland Security contract. The role involves coordinating and updating individual service plans, maintaining confidential case records, conducting participant interviews and orientations, monitoring compliance, and connecting participants with community resources. Regular face-to-face meetings and home visits are required, along with some local travel. The position requires bilingual Spanish and the ability to install electronic monitoring equipment.

Requirements

High school diploma or GED required.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits required.
U.S. citizenship required.
Ability to receive client approval to work on the contract required.
Must have lived in the U.S. for 3 of the last 5 years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to use standard office equipment, including a copier, computer, keyboard, telephone, and fax machine.
Ability to bend and stoop and use hands and fingers to install electronic monitoring equipment and perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day for home visits.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet regularly with participants face-to-face as required by contractual obligations.
Maintain accurate, complete, and confidential case records from participant entry through release, proactively managing cases with appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment as necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain travel-document information logs.
Evaluate participants’ English proficiency and coordinate translation services, including emergency translation.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social-adjustment resources.
Supervise participants while they are in Company offices.
Establish participant schedules for counseling, immigration court appearances, legal services, and other required sessions or evaluations.
Coordinate participants’ attendance at legal orientation, cultural orientation, and supplemental-services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.