Case Manager - Behavioral Health

Milestone Treatment•Virginia Beach, VA

13d•$40,000 - $50,000•Onsite

About The Position

Milestone Treatment Center is seeking a compassionate, resourceful, and highly organized Case Manager to support individuals receiving treatment for substance use and mental health conditions. The role helps clients address practical challenges—including housing, employment, insurance, family responsibilities, transportation, healthcare, and benefits—that may affect treatment and long-term stability. The Case Manager assesses client needs, connects clients with appropriate resources, helps navigate complex systems, and works to remove barriers to treatment and recovery. The Case Manager is part of the treatment team and collaborates with therapists, medical providers, counselors, outside providers, agencies, families, and community organizations as appropriate. The position also involves documentation, progress tracking, advocacy, and maintaining client confidentiality and professional boundaries. This is a full-time, in-person role with an annual salary of $40,000–$50,000.

Requirements

Strong interpersonal and relationship-building skills.
Excellent verbal and written communication skills.
Ability to advocate effectively while maintaining appropriate professional boundaries.
Strong organizational skills and attention to detail.
Ability to manage multiple clients, priorities, and follow-up activities.
Ability to work independently while contributing to a multidisciplinary team.
Ability to remain calm and solution-focused when clients encounter difficult situations.
Proficiency with Google Workspace and comfort learning electronic documentation systems.

Nice To Haves

Experience in case management, social work, behavioral health, substance use treatment, mental health, crisis intervention, or human services.
Active or pending LCADC or QMHP-A credential.
Experience connecting individuals with community resources and support services.

Responsibilities

Build professional relationships with clients and provide consistent support, guidance, and advocacy.
Assess clients’ individual needs, challenges, strengths, and available resources.
Develop, implement, and monitor individualized case management plans.
Connect clients with community resources for housing, employment, healthcare, behavioral health, transportation, benefits, and other support services.
Help clients navigate housing programs, government assistance, insurance, and community services.
Assist with verification of benefits and related coordination when required.
Provide support and appropriate intervention during challenging or crisis situations.
Facilitate groups or educational sessions as needed.
Advocate for clients and help eliminate barriers to treatment, recovery, and successful transition back into the community.
Coordinate with outside providers, agencies, families, and community organizations when appropriate.
Collaborate with therapists, medical providers, counselors, and other members of the multidisciplinary treatment team.
Maintain timely and accurate case notes, documentation, referrals, and client records.
Track client progress and follow through on outstanding needs and resources.
Maintain professional boundaries and client confidentiality.
Follow applicable HIPAA, 42 CFR Part 2, regulatory, ethical, and Milestone requirements.