Behavioral Health Case Manager

Greater Mental Health of New York • Tarrytown, NY

9d • Hybrid

About The Position

The Behavioral Health Case Manager works as part of a multidisciplinary team in the Critical Time Intervention (CTI) program, serving adults with co-occurring behavioral health and physical health needs who frequently use emergency department and inpatient settings. The Mental Health Professional completes care management tasks and addresses clinical and rehabilitative needs, when within their scope of practice, that affect individuals’ ability to meet recovery goals.

This is a full-time, 35-hour-per-week position based in Tarrytown, New York, with mobile work. The regular schedule is daytime and includes an evening shift and rotating on-call responsibilities. The role may require availability outside standard work hours, including evenings, weekends, and holidays, to direct and support staff by phone or in person when needed. Hours, reporting structure, and location may change based on program needs. This is a mandated reporter position under New York State Justice Center legislation.

Requirements

• Master’s degree in a relevant field or equivalent, and should be pursuing a limited permit or license. Relevant fields may include social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing, or another human services field.
• Two years of relevant experience or equivalent.
• Valid driver’s license held for at least three years, a driving record satisfactory to the agency’s insurance carrier, and compliance with agency driver policy.
• No more than six points on the driving record.
• Agency drivers must be at least 21 years old.
• Obtain and maintain current New York State Defensive Driving certification within 30 days of hire.
• Basic computer knowledge, including typing and use of communication tools, scheduling tools, and web browsers.
• Proficiency in Microsoft Office and database management systems.
• Fluency in English, including reading, writing, and speaking.
• Must obtain and maintain applicable regulatory clearances.
• Legally eligible to work in the United States without sponsorship.
• Ability to meet the role’s daytime schedule, evening shift, rotating on-call responsibilities, and availability needs outside the standard workday, including evenings, weekends, and holidays.

Nice To Haves

• Active and unrestricted limited permit or licensure in a respective field is preferred.
• Spanish or Creole bilingual candidates are eligible for a pay differential.

Responsibilities

• Provide therapeutic interventions for mental health and substance use disorders.
• Educate individuals about mental health, treatment, and recovery.
• Teach coping skills for behavioral health symptoms and stress management.
• Develop crisis management and relapse prevention plans.
• Identify early warning signs and implement rapid intervention strategies.
• Create individualized plans of care with client input.
• Assist with discharge planning during hospitalization and provide follow-up care as needed.
• Consult with team members and other specialists.
• Participate in meetings with community agencies and service providers.
• Prepare required reports and documentation.
• Provide after-hours emergency coverage and crisis intervention as needed.
• Respond to emergencies and adhere to safety protocols.
• Complete and maintain required trainings under the CTI model.
• Perform other duties as assigned.

Benefits

• 403(b) retirement plan with employer contribution after one year of service.
• Flexible work arrangements, subject to business needs, including hybrid options.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 15 days of paid time off per year.
• 12 days of paid sick time per year.
• 11 employer-paid holidays per year.
• Professional development opportunities, including advancement, training programs, and support for certifications and continuing education.
• Free employee assistance program services.
• Employee discounts on travel, hotels, movie tickets, theme parks, services, electronics, auto, shopping, and more.
• Gym reimbursement through the employer’s medical insurance carrier.
• Qualifying employer for Public Service Loan Forgiveness (PSLF).
• Pay differential for Spanish- or Creole-bilingual candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level