Behavioral Health Case Manager

Endeavors•San Antonio, TX

2d•Hybrid

About The Position

The Behavioral Health Case Manager is part of a multidisciplinary clinical team and serves as a bridge between clinical services, wellness services, and community resources. The role provides case management to adults and their families in an office setting and/or remotely, including routine psychosocial-emotional needs assessments, Person-Centered Recovery Plans, help accessing community resources, referrals to rehabilitative services, and crisis intervention when needed. Services are documented in an electronic health record and delivered in collaboration with a multidisciplinary team to promote recovery and wellness, community integration, independent living, and improved quality of life. At least 60% of hours worked must be direct services. Detailed electronic documentation and adherence to company and state guidelines are required. The position may have a hybrid setup. Work begins in person at the office; a hybrid in-office or in-home arrangement may later be reviewed, scheduled, and agreed upon. Remote work requires a private, secure home office. The employee must have daily use of a vehicle without prior notice and be willing to work evenings, weekends, and holidays as business needs require.

Requirements

Bachelor’s degree in a human services field.
Comprehensive knowledge of mental health diagnoses.
Ability to work as a member of a team in a fast-paced, recovery-focused environment.
Valid Texas driver’s license with a clear record.
Daily use of a vehicle without prior notice.
Regular and acceptable attendance, as determined by the employer.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others.
Must be available and willing to work evenings, weekends, and holidays as required.
Must provide at least 60% direct services during hours worked.

Nice To Haves

One year of work or practicum/clinical experience in case management, crisis intervention, and/or psychosocial rehabilitative services.
Case Management Certification.
Two or more years of social service and/or nonprofit experience.

Responsibilities

Collaborate with the Community Behavioral Health Services Department and participate in a multidisciplinary approach to client care.
Provide case management to individuals experiencing housing instability and chronic mental health and/or substance use needs.
Make appropriate referrals and assist individuals and families in accessing community resources and navigating service providers across multiple systems of care.
Prepare and maintain confidential case records, including detailed electronic documentation.
Consult with service providers and community partners about resources and community integration.
Protect confidentiality and control access to sensitive information.
Collaborate with the clinical team on risk management and crisis intervention as necessary.
Develop trusted contacts within organizations to support referrals and care coordination.
Participate in multidisciplinary team meetings.
Provide services through a telehealth platform as required.
Demonstrate exceptional customer service by placing the child, family, or client first.
Perform other duties assigned by Community Behavioral Health Services.