Case Manager- ST Martins Tower

Jewish Association for Services for the Aged • New York, NY

5d • Onsite

About The Position

JASA is seeking a compassionate, detail-oriented Case Manager to join its community services team on a part-time basis, two days per week (14 hours weekly, 9:00 AM–5:00 PM). The position serves older adults and their families through in-home, office-based, and community-based case management in New York City. Work locations are 65 West 90th Street, New York, NY 10024, and 230 Jay Street, Brooklyn, New York.

Working in accordance with professional social work standards and government funding requirements, the Case Manager conducts psychosocial assessments, develops written service plans, and connects older adults to community resources. The role provides advocacy and guidance for clients experiencing chronic impairment, social isolation, financial strain, or difficulties navigating public benefit systems. It also includes evaluating clients’ ability to manage daily affairs, arranging supportive services, monitoring changing needs, and maintaining compliant electronic records.

Requirements

• Bachelor’s degree in Social Work (BSW), Human Services, Psychology, Gerontology, or an equivalent bachelor’s-level degree from an accredited institution.
• Ability to travel throughout New York City by public transportation for client home visits and independently negotiate stairs and environmental barriers in residential buildings.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn and use specialized, program-specific client databases.
• Strong written and verbal communication skills and solid case documentation skills.
• Understanding and appreciation of how race, religion, ethnicity, gender, sexual orientation, and personal values influence client care and family dynamics.

Nice To Haves

• Prior experience in case management, social services, or community-based eldercare.
• Bilingual proficiency in Spanish.

Responsibilities

• Conduct in-home, in-office, and community assessments of older adults’ and families’ social and emotional needs using standardized tools such as PSA and EISEP-PATH.
• Develop, implement, and maintain individualized service plans, offering supportive guidance, coping tools, and problem-solving strategies to preserve client autonomy and daily functioning.
• Screen clients for benefit eligibility and assist with applications, recertifications, and advocacy for Medicaid, Medicare, SNAP, Cash Assistance, Home Care, Meals on Wheels, SCRIE/DRIE, and emergency cash relief.
• Coordinate supportive services, including homecare attendants, medical transportation, housing assistance, legal aid referrals, and psychiatric consultations.
• Evaluate clients’ cognitive and physical capacity to manage daily affairs and protect themselves from exploitation or neglect; initiate referrals to Adult Protective Services when indicated.
• Conduct scheduled reassessments, evaluate service effectiveness, adjust care goals as needs evolve, and promptly inform clinical supervisors of emergent crises.
• Conduct community education workshops and group counseling sessions; represent JASA at community forums, inter-agency meetings, and unit conferences.
• Maintain complete, audit-ready client records, case notes, progress reports, and statistical deliverables in web-based case management databases, meeting JASA and funder timelines.

Benefits

• Access to Employee Assistance Programs (EAP) and organizational wellness initiatives.
• Eligibility to contribute to a 403(b) retirement plan with a Roth option.
• Prorated statutory paid leave and designated agency holidays.
• Clinical supervision, training workshops, and internal career development opportunities.

What This Job Offers

• Job Type: Part-time