Case Manager

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

15d•$24 - $50,004•Onsite

About The Position

The Case Manager provides supportive case management services to tenants in a permanent affordable supportive housing program under Community Housing Innovations’ master lease. The program includes 81 subsidized apartments within a 116-unit residential complex. The role helps tenants build independent living skills, support timely rent payments and healthy housekeeping, and promote housing stability. The position is based in the Eastchester neighborhood of the Bronx and follows a Tuesday–Saturday schedule from 10 a.m. to 6 p.m., with Sunday and Monday off. The role is non-exempt and eligible for overtime.

Requirements

Two years of experience in social work, human services, counseling, or case management.
Excellent verbal and written communication skills; proficiency in English is required.
Professional competency in MS Word, Excel, Outlook, and internet use.
Ability to develop and manage program budgets.
Ability to make unit visits, including walking distances and climbing stairs.
Ability to prioritize and make appropriate decisions and judgment calls.
Experience working with homeless or formerly homeless individuals and families.
Experience in needs assessment, crisis intervention, and de-escalation.
Ability to manage a demanding caseload with competing priorities.
Ability to work independently and as part of a team.
Ability to build and lead a team.
Strong organization and attention to detail, willingness to assume responsibility, ability to work under pressure, meet deadlines, multitask, and remain flexible.

Nice To Haves

Bachelor’s degree in Social Work or Counseling is preferred; three or more years of experience in supportive housing or a similar field can override the education requirement.
Multilingual ability, including Spanish proficiency.
Experience with CARES and AWARDS.
Experience in behavioral management and motivational interviewing.

Responsibilities

Screen DHS referrals for program eligibility and certification.
Conduct tenant intake and needs assessments to identify independent-living strengths and needs.
Develop independent living plans (ILPs) to support housing stability.
Provide case management in accordance with ILPs and track progress and milestones.
Coordinate workshops or provide training on independent living and housing stability, including budgeting, health and nutrition, housekeeping, vocational and employment skills, and job opportunities.
Engage tenants in supportive programs and services such as Workforce Development and Financial Literacy.
Refer tenants to community-based services that support ILP goals.
Advocate for tenants regarding entitlements, benefits, employment opportunities, and community-based services.
Connect tenants with employment support, including résumé building, interview preparation, and job-skills development.
Ensure timely and proper follow-up on incidents reported to DHS and CHI.
Submit accurate program reports on schedule to CHI, DHS, and oversight agencies.
Comply with funding contracts, partnership and service agreements, and applicable city, state, and federal laws, rules, and regulations.
Complete corrective action plans as directed by the Program Director.
Attend required training and obtain certifications under OTDA and DHS rules, including recurring requirements.
Support timely tenant rent payments by developing rent-based budget schedules and assisting with rent and arrears payment agreements and compliance.
Counsel tenants on healthy housekeeping and good-neighbor behaviors.
Coordinate with Property Management to ensure essential services are operational and apartment repairs and maintenance are completed promptly.