Case Manager - WHRC

Catholic Charities of Baltimore•Baltimore, MD

16h•Onsite

About The Position

Catholic Charities is seeking a Case Manager for the Weinberg Housing and Resource Center (WHRC), a low-barrier emergency shelter in Baltimore City serving chronically homeless adults over age 18. The Case Manager assesses participant and household needs, coordinates resources based on individual goals, and provides advocacy, information, and referrals. The WHRC serves people who may experience mental health and substance use issues and frequent crises related to trauma, mental health, addiction, and housing. The role uses participant-led, individualized service planning and applies Motivational Interviewing, strength-based coaching, and Trauma-Informed Care. The Case Manager coordinates benefits and community services, advocates with providers and partners, maintains accurate case records and program data, and collaborates with staff and volunteers. WHRC-specific work includes advancing housing placements and completing required HMIS and Coordinated Access updates and documentation. The schedule is Tuesday through Saturday, 9:00 AM to 5:00 PM. The position is onsite, with no remote or hybrid availability.

Requirements

Bachelor’s degree in Human Services, Social Work, or a related field providing relevant preparation for case management responsibilities.
Two years of progressively responsible experience in case management, social services, crisis intervention, community-based services, or a closely related area.
Demonstrated knowledge of case management and crisis intervention practices and the ability to apply them to complex client needs and service situations.
Patience and composure when working with others.
Strong relational and customer service skills.
Discretion, tact, professionalism, confidentiality, and integrity.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Effective conflict resolution skills.
Proficiency with basic Windows PC systems, web browsing, and Microsoft Outlook.
For Agency driving, must be at least 21 years old, have at least two years of driving experience, hold a valid unrestricted license issued by the state of residence, and have no more than three points on the driving record.
An equivalent combination of relevant education, training, certification, and experience may be considered if it demonstrates the knowledge and ability to perform the essential functions.

Nice To Haves

Knowledge of Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Assess participant and household needs at intake and service closure using the Arizona Self-Sufficiency Matrix, document findings, and use results to guide individualized service planning.
Develop Individualized Service Plans collaboratively with participants, establish measurable self-sufficiency goals and timelines, and monitor progress through completion.
Maintain required participant contact and conduct home or community visits as applicable to assess progress, address barriers, and sustain engagement with the ISP.
Apply Motivational Interviewing, strength-based coaching, and Trauma-Informed Care principles to promote safety, trust, resilience, and participant-led progress.
Connect participants with eligible benefits, internal programs, and community resources; support applications and referrals; and follow up to confirm access and resolve service gaps.
Advocate for individuals, families, and children with service providers and community partners to secure appropriate support and advance participant goals.
Maintain complete, accurate, and timely case files and Service Point records, safeguarding data integrity and meeting documentation and reporting requirements.
Collect, analyze, and report program data; identify trends, risks, and participant outcomes; and keep supervisors informed.
Collaborate with staff, volunteers, and program partners to coordinate services and align support with individual goals and program expectations.
Participate in required meetings, trainings, and program events; maintain knowledge of available services; and apply learning to strengthen service quality and participant outcomes.
Perform other duties as assigned.
Support housing placement outcomes for at least four participants each month and document progress toward the target.
Participate in monthly meetings with the Mayor’s Office of Homeless Services to review participant status and verify chronic homelessness history.
Complete Coordinated Access applications in HMIS for assigned participants within 31 days of shelter entry.
Complete annual HMIS assessments for all participants on the assigned caseload.
Update each participant’s vulnerability index score quarterly.
Update participants’ homelessness history, services, and income information monthly.
Collaborate with the Housing Specialist and Crisis Prevention Coordinator to address barriers, secure resources, and advance independent-living and wellness goals.
Document at least two compliant HMIS case notes each month for every participant on the assigned caseload.
Maintain eligibility to drive for Agency business, including meeting the stated age, driving-experience, license, and driving-record requirements.