Crisis Prevention Coordinator - WHRC

Catholic Charities of Baltimore•Baltimore, MD

4d•Onsite

About The Position

Catholic Charities of Baltimore’s Weinberg Housing and Resource Center is seeking a Crisis Prevention Coordinator to support clients at a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore. Clients may face mental health conditions, substance use, trauma, housing instability, and immediate crisis needs. The coordinator provides crisis intervention and stabilization, helps clients navigate intense emotions and difficult situations, and offers grounding, practical guidance, and support. In collaboration with case management staff and community partners, the role helps de-escalate crises, promote safety, and connect clients with behavioral health, medical, and supportive resources to improve stability and well-being. The shelter provides services including shelter, convalescent care, meals, showers, laundry, case management, and life-skills and empowerment classes, with a focus on helping residents obtain permanent housing. The position is scheduled Saturday through Wednesday, 8:00 a.m. to 4:00 p.m. It is not eligible for remote or hybrid work. Flexibility may be required to work beyond standard hours, including weekends and holidays, as needed. Driving a personal vehicle is required.

Requirements

Bachelor’s degree in Human Services, Social Work, or a related field required; an equivalent combination of education and experience may be considered.
At least two years of related professional experience, including experience working with at-risk or vulnerable populations.
Demonstrated ability to work effectively with people experiencing crisis, including those affected by mental health challenges, substance use, trauma, or housing instability.
Must drive a personal vehicle and be at least 21 years old, with at least two years of driving experience and a valid driver’s license issued by the state of residence; the license must have no state-issued restrictions that impede required driving, and the driving record must have no more than three points.
Demonstrates punctuality, reliable attendance, accountability, and the ability to work independently with minimal supervision.
Strong interpersonal skills and a courteous, professional demeanor with staff, clients, and visitors.
Follows safety protocols, promptly addresses hazards, and helps maintain a safe and secure environment for clients and co-workers.
Excellent verbal and written communication, organizational skills, and attention to detail.
Understands personal care, housekeeping, and other essential care areas.
Provides compassionate care to people with diverse personalities and needs; exercises discretion, tact, confidentiality, and integrity.
Uses effective conflict-resolution, critical-thinking, and problem-solving skills.
Proficient with basic Windows PCs, web browsing, and Microsoft Outlook.

Nice To Haves

Knowledge of Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Build therapeutic relationships with clients and collaborate with the Case Management Team to support high-needs clients, including providing assessments and recommendations for ongoing services and care planning.
Implement interventions and supports that promote housing stability and client well-being, reduce recidivism, and increase housing retention according to program benchmarks.
Provide crisis intervention and stabilization, assess urgent behavioral health concerns, and make appropriate referrals to medical, mental health, or community resources.
Evaluate whether hospital drop-offs are appropriate and coordinate with providers to support continuity of care and appropriate service utilization.
Engage clients proactively to reduce emergency service use, including unnecessary 911 calls, by connecting them with appropriate supports.
Facilitate educational groups and provide individual guidance related to mental health, substance use, somatic health conditions, and medication compliance.
Build and maintain collaborative relationships with external providers, community partners, and service agencies to strengthen coordinated care and resource access.
Maintain accurate and timely documentation of client interactions, services, and outcomes in accordance with agency policies and reporting requirements.
Follow program policies, procedures, and mission-aligned service delivery standards.
Participate in required meetings, training, and professional development related to behavioral health, substance use, trauma-informed care, and quality service delivery.
Perform other duties as assigned.