Crisis Prevention Coordinator - WHRC

Catholic Charities of Baltimore•Baltimore, MD

4d•Onsite

About The Position

Catholic Charities of Baltimore’s Weinberg Housing and Resource Center is seeking a Crisis Prevention Coordinator to support shelter clients who may face mental health conditions, substance use, trauma, housing instability, and immediate crisis needs. The coordinator provides crisis intervention and stabilization, helping clients navigate intense emotions and difficult situations with grounding, practical guidance, and support. Working with case management staff and community partners, the position helps de-escalate crises, promote safety, and connect clients with behavioral health, medical, and other supportive resources to improve stability and well-being. The Weinberg Housing and Resource Center is a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore. Services include shelter, convalescent care, meals, showers, laundry, case management, and life skills and empowerment classes, with a focus on helping residents obtain permanent housing. The work schedule is Saturday to Wednesday, 8 a.m. to 4 p.m. The position is onsite, with no remote or hybrid work availability. Flexibility to work beyond standard hours, including weekends and holidays, may be required as needed. Driving a personal vehicle is required.

Requirements

Bachelor’s degree in Human Services, Social Work, or a related field.
At least two years of related professional experience, including work with at-risk or vulnerable populations.
Demonstrated ability to work effectively with people experiencing crisis, including those affected by mental health challenges, substance use, trauma, or housing instability.
An equivalent combination of education and experience may be considered.
Reliable attendance and punctuality.
Strong interpersonal skills and a courteous, professional demeanor with staff, clients, and visitors.
Ability to follow safety protocols, address hazards, and help maintain a safe and secure environment for clients and coworkers.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to work independently with minimal direction or supervision.
Understanding of personal care, housekeeping, and other essential care areas.
Ability to relate effectively and provide compassionate care to individuals with diverse personalities and needs.
Discretion, tact, professionalism, confidentiality, and integrity.
Effective conflict-resolution, critical-thinking, and problem-solving skills.
Proficiency with computer systems and software, including basic Windows PC use, web browsing, and Microsoft Outlook.
Ability to drive a personal vehicle; driver must be at least 21 years old, have at least two years of driving experience, hold a valid driver’s license issued by their state of residence, have no license restrictions that impede required driving, and have no more than three points on their driving record.

Nice To Haves

Knowledge of Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and OneDrive.

Responsibilities

Build therapeutic relationships with clients and collaborate with the Case Management Team to support high-needs clients, including providing assessments and recommendations for services and care planning.
Implement interventions and supports that promote housing stability and client well-being, reduce recidivism, and increase housing retention in line with program benchmarks.
Provide crisis intervention and stabilization, assess urgent behavioral health concerns, and make appropriate referrals to medical, mental health, or community resources.
Evaluate whether hospital drop-offs are appropriate and coordinate with relevant providers to support continuity of care and appropriate service utilization.
Engage clients proactively to reduce emergency service use, including unnecessary 911 calls, by connecting them with suitable supports.
Facilitate educational groups and provide individual guidance on mental health, substance use, somatic health conditions, and medication compliance.
Develop and maintain collaborative relationships with external providers, community partners, and service agencies.
Maintain accurate and timely documentation of client interactions, services, and outcomes in accordance with agency policies and reporting requirements.
Follow program policies, procedures, and mission-aligned service delivery standards.
Participate in required meetings, training, and professional development related to behavioral health, substance use, trauma-informed care, and quality service delivery.
Perform other duties as assigned.