Case Manager - Home Youth Services

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•Onsite

About The Position

The Case Manager works in Home Youth Services (HYS) at Mid-Willamette Valley Community Action Agency (MWVCAA), providing case management and housing support to clients in a safe, supportive setting. The role helps clients work toward their goals, develop life skills and positive relationships, and access public and social services. It supports participants in becoming self-sufficient and overcoming barriers to permanent housing, while coordinating with HYS staff and community partners. The position includes client intake and eligibility support, housing assessments and placement, action planning, client tracking and follow-up, reporting, and compliance with program requirements. It also contributes to daily shelter operations through cleaning, laundry, kitchen tasks, meal preparation, transportation, and medication-related support under established protocols. The position is on-site and requires work outside normal business hours, including nights and weekends.

Requirements

High school diploma or GED.
Four or more years of work or volunteer experience in fast-paced customer service, healthcare, education, social or community services, related public-facing sectors, or an accepted equivalent combination of education, experience, and training.
Valid driver license, an insured vehicle available for job use, and a satisfactory driving record for the previous three years.
Pass MWVCAA background screening and an Oregon Department of Human Services criminal background check before employment.
Pass pre-employment and random drug/alcohol screenings.
Complete required CPR/First Aid, Food Handlers, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect trainings and/or certifications within the first 30 days of employment.
Basic proficiency with computers, MS Office products, database software, and web tools.
Excellent planning, organization, and time management skills.
Ability to communicate effectively orally and in writing.
Ability to maintain calm and regulate emotions when responding to escalated clients, including applying crisis intervention and de-escalation techniques.
Ability to work independently according to agency and program policies, guidelines, and initiatives.
Ability to lift and/or move 20 pounds regularly and up to 50 pounds occasionally.
Ability to move and walk frequently, stand in shelter and outdoor settings, reach or extend to access materials, and ascend and descend stairs repeatedly, including navigating multiple floors without an elevator when necessary.
Ability to tolerate escalated and occasionally destructive client behavior and respond calmly during crises.
Ability to drive frequently or occasionally in all weather conditions in Marion and Polk counties.

Nice To Haves

College coursework in social sciences or related human services.
Work or volunteer experience with special-needs populations and/or youth or high-risk youth.
Knowledge of or experience with coordinated assessment principles, unsheltered or vulnerable populations, and best practices in homeless service delivery.

Responsibilities

Work directly with clients to help them access housing assessments and resources.
Assess client eligibility and assist with collecting documentation for intake, enrollment, and shelter placement.
Provide case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
Develop Action Plans that identify participant needs, barriers, and strengths.
Establish and maintain active working relationships with community partners.
Support client tracking, service delivery, follow-up reporting, confidentiality, and data quality.
Maintain compliance with applicable federal, state, grant program, and funding requirements.
Coordinate with other Arches Project programming to provide timely, quality client services.
Complete agency quarterly and annual reports and follow agency safety and personnel policies.
Perform cleaning, janitorial, and laundry duties in support of shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Transport clients in agency vehicles to and from school, appointments, and other assigned outings.
Participate in community outreach as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Attend required annual trainings.
Assist with filling client prescriptions with case worker approval and facilitate medication dispensing according to protocols.
Maintain punctuality, reliable attendance, and positive, professional relationships with team members and clients.