Case Manager - Home Youth Services

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•$23 - $24•Onsite

About The Position

The Case Manager provides direct case management and housing support to Home Youth Services (HYS) clients, helping them work toward their goals, build life skills and positive relationships, and access community public and social services. The role supports a safe environment while engaging with HYS staff and helps participants overcome barriers to permanent housing and self-sufficiency. The team offers hands-on experience, growth opportunities, and professional development. The position works directly with clients on housing assessments, eligibility, intake documentation, enrollment, and shelter placement. It also includes client tracking and follow-up, coordination with community partners and other Arches Project programs, outreach, transportation, shelter operations, and required reporting and compliance. This is an onsite position in a shelter setting and may require work outside normal business hours, including nights and weekends. There are no supervisory duties.

Requirements

High school diploma or GED.
Four or more years of work or volunteer experience in fast-paced customer service, healthcare, education, social or community services, or related public-facing sectors; an equivalent combination of education, experience, and training may be accepted.
Valid driver's license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
Pass a comprehensive MWVCAA background screening and an Oregon Department of Human Services criminal background check before employment.
Pass pre-employment and random drug/alcohol screenings.
Complete required trainings and/or certifications within the first 30 days: CPR/First Aid, Food Handlers card, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect.
Basic proficiency with computers, MS Office products, database software, and web tools.
Excellent planning, organization, and time management skills.
Ability to communicate effectively orally and in writing.
Ability to work effectively and maintain positive professional relationships with team members and clients.
Ability to maintain appropriate boundaries and handle frequent demands for attention, time, and work.
Ability to remain calm and regulate emotions with escalated clients, use crisis intervention and de-escalation techniques, and tolerate escalated or occasionally destructive client behavior.
Ability to proceed independently in accordance with agency and program policies, guidelines, and initiatives.
Ability to lift and/or move 20 pounds regularly and up to 50 pounds occasionally.
Manual dexterity for handling personal items, food, clothing, sacks, carts, cleaning supplies and equipment, office equipment, computers, and written intake processing.
Ability to move, walk, and stand frequently in the shelter and outdoors; reach or extend to access materials or equipment; and safely ascend and descend stairs repeatedly, including navigating multiple floors without an elevator when necessary.
Ability to drive frequently or occasionally in all weather conditions in Marion and Polk counties.
Close vision ability.

Nice To Haves

College coursework in social sciences or related human services.
Work or volunteer experience with special-needs populations and/or youth or high-risk youth; preference will be given to candidates with this experience.
Knowledge of or experience with coordinated assessment, working with unsheltered or vulnerable populations, and best practices in homeless service delivery.

Responsibilities

Work directly with clients to ensure access to housing assessments and resources.
Assess client eligibility and help gather documentation for intake, enrollment, and shelter placement.
Provide case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
Develop Action Plans identifying participant needs, barriers, and strengths.
Establish and maintain active working relationships with community partners.
Support client tracking, service delivery, follow-up reporting, and strict confidentiality.
Maintain compliance with federal, state, grant program, and funding requirements and uphold data quality standards.
Work cooperatively with other Arches Project programs to provide quality and timely client services.
Complete agency quarterly and annual reports.
Follow MWVCAA safety and personnel policies, including punctuality and attendance requirements.
Perform cleaning, janitorial, and laundry tasks in support of shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Transport clients in agency vehicles to and from school, appointments, and other assigned outings.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Attend and engage in required annual training.
Assist with filling client prescriptions with case worker approval.
Facilitate dispensing medications to clients according to proper protocols.
Maintain reliable attendance and punctuality, and positive professional relationships with team members and clients.