CASE MANAGER

Arizona Department of Administration • Casa Grande, AZ

8d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to engage children and families to ensure safety, strengthen families, and achieve permanency. DCS employs more than 2,800 people and serves communities throughout Arizona. The Case Manager/Child Safety Specialist role is based in Casa Grande, Arizona, and works full-time, 40 hours per week, on-site and in the field. Alternative work hours may be required.

The position responds to allegations of child abuse or neglect, assesses child safety, and works with families in their homes and communities. Case Managers coordinate services, develop case plans, attend court hearings, prepare professional reports, transport children, support placement needs, and manage cases across an assigned region. They collaborate with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The program includes seven weeks of classroom training in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. The listed starting salary is $21.7068 per hour, with step increases after training and years of service. Pay may include credit for qualifying service as an OCWI Investigator Senior, in addition to prior DCS Specialist experience, under agency policy.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years of service as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public record will be considered.
• Successfully complete the 22-week in-person classroom and field training program.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear and compassionate communication skills, effective interviewing, accurate information gathering, and professionalism in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Knowledge of counseling, conflict resolution, and intervention techniques; child development, family systems, and trauma-informed practice; confidentiality and ethical decision-making; and behavioral indicators of abuse or neglect, separation, and loss.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.
• Complete the 22-week in-person classroom and field training program.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level