Case Manager - 3rd Avenue Women's Shelter
About The Position
The Case Manager works at the Young Adult Transitional Shelter, a 39-bed transitional shelter in Sunset Park, Brooklyn, serving homeless young women ages 18 to 25. The shelter supports residents in obtaining permanent housing and developing independent-living skills. Services include independent-living workshops, individual and group counseling, and assistance securing permanent housing. The shelter also connects residents with other BCS programs, including an Education Center and the Greater Heights Clubhouse. The Case Manager carries a caseload of approximately 19 to 20 clients and provides case management, service coordination, documentation, crisis intervention, and group facilitation. The position is full-time, 35 hours per week, with specific hours to be determined. Case Managers work alternate holidays.
Requirements
- High school diploma and five years of experience working with homelessness.
- Ability to manage multiple priorities, complete tasks on time, meet deadlines, and keep appropriate people informed of status.
- Strong written and oral communication skills.
- Ability to maintain client and staff confidentiality.
- Computer literacy, including Microsoft Word, Excel, and Gmail.
- The position requires ongoing, direct face-to-face contact with residents.
Nice To Haves
- Bachelor of Social Work or bachelor's degree in a human-services-related field, with at least two years of experience working with homelessness.
- Experience with the CARES Collaborative Homeless Management Information System.
Responsibilities
- Provide consistent, high-quality services to clients in accordance with funder and regulatory requirements, best practices, BCS policies and Core Values, and the Code of Conduct for Custodians of People with Special Needs.
- Serve as a role model to stakeholders.
- Coordinate client services, including referrals for medical, mental health, and substance abuse care; appointments; and other processes that support residents' Individualized Treatment Plan goals and self-efficacy.
- Complete required assessments and service plans in a timely manner.
- Complete progress notes within 24 hours of individual sessions.
- Meet with each assigned client at least once per week, or as instructed by the Program Director.
- Provide crisis intervention and complete incident reports in a timely manner.
- Provide case management coverage during staff vacancies to maintain quality of resident care.
- Facilitate one group per week, such as mental health awareness, substance abuse prevention, or game night.
- Participate in facilitating fire drills.
- Help coordinate resident move-ins and move-outs.
- Participate in community recreational events to increase residents' socialization skills.
- Attend assigned and required meetings, trainings, seminars, workshops, and case conferences.
- Complete other tasks as assigned by the Program Director.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
