Case Manager

SOAR365•Richmond, VA

8d•$39,334 - $58,609

About The Position

The Case Manager provides individualized service management for participants receiving Day Support, Respite, Summer Camp, and Employment Services. The role coordinates and manages services across programs, develops individualized service plans (ISPs) in collaboration with participants and their support networks, and monitors progress toward ISP goals. The Case Manager serves as a primary contact and advocate, supports participant choice and independence, and coordinates with stakeholders, community partners, and agencies. SOAR365 is a mission-driven organization that supports individuals and families living with disabilities. Its programs include employment, therapy, respite, and recreation, serving more than 2,000 people and their families across the Greater Richmond area.

Requirements

Must meet the qualifications of a Qualified Developmental Disability Professional (QDDP) as defined by DBHDS Licensing.
At least one year of documented experience working directly with individuals with developmental disabilities.
Must meet one of the following qualifications: Virginia licensure as an M.D. or D.O.; Virginia licensure as a Registered Nurse; licensure as an Occupational Therapist; or a bachelor's degree in a human services field such as sociology, social work, special education, rehabilitation counseling, or psychology.
Knowledge of community resources and the human services network, and of the principles and practices of treatment, supports, and programming.
Ability to establish and maintain effective working relationships with consumers, families, caregivers, and stakeholders.
Demonstrated interviewing and counseling skills.
Knowledge of regulations, policies, procedures, and other requirements applicable to SOAR365-operated programs.
Excellent oral and written communication skills, strong computer proficiency, and ability to learn new technology.
Ability to analyze complex data, prepare reports, and complete documentation accurately and on time.
Programming skills and ability to supervise participants and provide guidance and support to staff.
Ability to implement individualized training plans, oversee participant activities, and apply positive behavioral supports.
Ability to maintain accurate records and complete documentation in accordance with regulatory and organizational standards.
Sensory abilities needed to communicate and interact with employees, participants, families, stakeholders, and the public, including seeing, reading, hearing, speaking, handling, and operating objects and controls.
Ability to use standard office equipment, including computers, calculators, copiers, and related technology.
Ability to perform significant standing, walking, lifting, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling.
Ability to travel to community locations and other field-based settings as required.

Responsibilities

Coordinate and manage services for assigned participants across multiple programs.
Review intake documentation and gather additional information as needed.
Develop individualized service plans in collaboration with individuals, legally authorized representatives, caregivers, support coordinators, and other stakeholders.
Complete annual assessments and required quarterly reports.
Maintain accurate and comprehensive participant documentation and records.
Monitor progress toward ISP goals through documentation review and on-site observation.
Serve as the primary point of contact and advocate for participants and their support networks.
Attend and facilitate planning and problem-solving meetings.
Interface with community partners and agencies and maintain current knowledge of community resources.
Supervise participants enrolled in services while providing guidance and support to staff.
Implement individualized training plans and oversee individual and group participant activities.
Apply positive behavioral supports to meet the needs of individuals with disabilities.