Case Manager WorkSource
About The Position
The Case Manager coordinates career customer service and employment opportunities in collaboration with partner public agencies and the Career Business Service Unit. The role supports job seekers through career development, job readiness assessment, employment planning, referrals, placement, and engagement with community and employer partners. Services may be delivered to project-referred individuals, including people involved in the justice system, people experiencing homelessness, and the long-term unemployed. The position is based at the WorkSource Center in Sun Valley, California, and is full time. The listed salary range is $27.04–$33.12 per hour. A bachelor's degree or an equivalent combination of education and experience is required, along with two years of related experience. Bilingual English/Spanish ability is preferred. Employees who drive personal vehicles for business must provide proof of a valid driver's license and auto liability insurance; mileage reimbursement is available under the stated reporting process.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Two years of related experience.
- Knowledge of workforce development.
- Ability to resolve complex issues within tight timeframes while maintaining procedural integrity.
- Analytical and troubleshooting skills.
- High level of professionalism and interpersonal skills.
- Strong computer skills in Microsoft Office.
- Ability to communicate articulately and professionally while maintaining appropriate confidentiality.
- Ability to work independently, meet deadlines, and multitask while maintaining quality standards.
- Experience working with culturally and racially diverse populations, re-entry populations, unhoused people, and high-barrier groups in high-density, under-resourced communities.
- Ability to represent the organization pleasantly and effectively.
- Must provide proof of vaccinations required by federal, state, and local funding sources.
- Employees driving personal vehicles for El Proyecto business must provide proof of a valid driver's license and auto liability insurance.
Nice To Haves
- Bilingual English/Spanish ability.
Responsibilities
- Coach job seekers to support appropriate skill development, job development, and placement services.
- Assess job seekers’ job readiness and soft skills, and develop Individual Employment Plans.
- Support planning and achievement of the Center’s established career and placement goals.
- Conduct outreach and interface with target populations, occupational sector groups, businesses, and the community.
- Facilitate customer flow, participant-to-worksite referrals, placement, and stakeholder and partner engagement.
- Deliver workforce development services to project-referred individuals, including people involved in the justice system, people experiencing homelessness, and the long-term unemployed.
- Handle challenging situations professionally while maintaining appropriate boundaries and confidentiality.
- Collaborate with Center and Program Specialists to support timely service delivery, participant progress, training, job placement, staffing, and employer assistance.
- Conduct online labor market research to identify occupational trends.
- Uphold the agency’s mission and contribute to a respectful and safe service environment.
- Ensure compliance with contracts, regulatory requirements, and organizational standards.
- Perform other duties as assigned.
Benefits
- Mileage reimbursement for eligible employees driving personal vehicles for El Proyecto business, at the current rate set by the Internal Revenue Service, subject to mileage logging and submission of an expense report.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
