Employment Specialist 4 - BFET Case Manager (WSS4): WorkSource Spokane

State of Washington•Spokane County – Spokane, WA

1d•Hybrid

About The Position

The Employment Security Department is hiring a full-time, project-based Employment Development Specialist to work at WorkSource Spokane. The role supports Basic Food Employment and Training (BFET) clients in attaining gainful employment and self-sufficiency by providing training, education, case management, and connections to resources. The specialist meets regularly with customers to assess their needs and employment-search progress, identify appropriate services, and help address barriers to employment. Effective listening, empathy, adaptability, cultural awareness, and sound judgment are important to building trusting relationships with customers who may be facing difficult situations. The position is based in Spokane, Washington. It offers one day per week of remote work, with the remainder of the week in person at the WorkSource Spokane office, subject to scheduling needs. This is a project position with an anticipated end date of June 30, 2027.

Requirements

Meet one of the following qualification options: one year as a WorkSource Specialist 3 with the Employment Security Department or in an equivalent class with another state's Employment Security agency; three years of professional experience in workforce development, social or human resource services, public relations, or professional public-contact work; or a combination of education and relevant experience totaling at least three years.
Experience in client-centered service delivery, including needs assessment, goal setting, case management, problem-solving, and communication to guide and support clients.
Ability to evaluate and determine client eligibility.
Ability to develop personalized employability plans and career-growth strategies.
Ability to provide ongoing career coaching and follow-up.
Ability to take action to learn and grow and to take action to meet the needs of others.
Pass an Unemployment Insurance (UI) and Paid Family and Medical Leave (PFML) claim and fraud check.

Responsibilities

Develop individualized service strategies based on needs assessments and help customers establish self-sufficiency goals and create and manage service plans.
Conduct individual interviews to explain program services and activities and identify individualized and training services appropriate to customer needs.
Manage a caseload, provide case management, arrange support services or referrals, identify and evaluate barriers, explore solutions, and assist customers in obtaining needed documentation.
Determine customer eligibility or program appropriateness, enroll customers, explain participation requirements, and develop employment and training contracts and agreements in accordance with regulations, eligibility, and assessment.
Develop individual employment plans and guide customers in using employment and training programs and services effectively.
Conduct staff-assisted job development, job matching, and job follow-up; make job referrals and verify customer job searches.
Provide outreach and follow-up services to customers.
Coach and mentor customers with employment barriers.
Engage job seekers through WorkSource services, including assistance in the Resource Room, orientations, career services workshops, and one-on-one employment-readiness and employability assessments.