Employment Specialist 4 (WSS4): Union Gap-BFET Program/Project-Occasional Dual Language-Spanish

State of Washington•Grant County - Moses Lake, WA

2d•Hybrid

About The Position

The Employment Specialist 4 (WorkSource Specialist 4) serves on the Basic, Food, Employment and Training (BFET) project, providing customer-centered employment and training services that help people address barriers and move toward self-sufficiency. The role includes assessment, case management, individualized service planning, career coaching, and guidance through program requirements. The incumbent develops tailored employment and training strategies, facilitates workshops and orientations, and connects customers with resources and opportunities that meet labor market needs. The position works in person at the WorkSource office in Union Gap and is eligible for at least one day of telework per week after training. It is an occasional dual-language position; the incumbent must communicate effectively in Spanish in person, by telephone, and in writing. This is a project position expected to last through June 2027. The role works collaboratively with WorkSource partners, training providers, community organizations, and employers. It also requires maintaining accurate documentation and data across multiple systems, managing caseloads and expenditures, authorizing support services, and supporting program compliance.

Requirements

One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department or another state’s Employment Security agency; or three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work; or a combination of education and relevant experience.
Ability to communicate effectively in person, by telephone, and in writing in Spanish.
Ability to take action to learn and grow and to take action to meet the needs of others.
Experience or ability in client-centered service delivery, including needs assessment, goal setting, case management, problem-solving barriers, and effective client communication.
Ability to assess and determine client eligibility.
Ability to develop individualized employability plans and provide ongoing career coaching and follow-up.
Must pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Develop individualized service strategies based on needs assessments and help customers establish self-sufficiency goals and manage service plans.
Interview customers to explain program services and activities and identify services suited to their needs.
Manage a caseload and provide case management, support services, referrals, barrier identification, problem-solving, and assistance obtaining required documentation.
Assess customers’ knowledge, skills, and abilities to inform employment and training activities and benefits.
Administer formal and informal career assessments, explain results, incorporate findings and labor market information into employment plans, and present information to customers.
Develop and use instructional strategies suited to learners, including technology and guest speakers.
Collaborate with WorkSource partners on enrollments, program guidelines, training recommendations, and customer eligibility.
Attend community meetings and events, represent the workforce partnership process, and communicate with internal and external partners.
Coordinate resources with partners and promote agency and partner programs and services.
Facilitate workshops and orientations and provide coaching, mentoring, and instructional support.
Engage employers and support job development and connections to employment opportunities.
Maintain high-quality documentation and accurate, timely data entry across multiple systems; track expenditures and authorize support services.