BFET Case Manager (WSS4) - Vancouver

State of Washington • Clark County – Vancouver, WA

2d • Hybrid

About The Position

The Employment Security Department is hiring a full-time, project-based Employment Development Specialist to work as a BFET Case Manager at the Vancouver WorkSource. The role provides training and education to Basic Food Employment and Training (BFET) clients to help them attain gainful employment and self-sufficiency. The case manager meets with customers to assess their needs and employment-search progress, identify appropriate services, and provide individualized support. The position is based in Vancouver, Washington, with one day per week of telework and the remaining workdays at the Vancouver WorkSource office. This position is open to Employment Security Department internal employees only.

The Workforce Services Division administers programs and services for job seekers and employers, including Labor Exchange, Migrant Seasonal Farmworker, Veterans Services, Trade Adjustment Assistance, WorkFirst, and RESEA, and provides referrals to partner services under the Workforce Innovation and Opportunity Act. The BFET Case Manager engages customers through individualized service strategies, case management, coaching, referrals, and employment and training support. Success in the role requires empathetic, adaptable, culturally aware communication and sound judgment when responding to customers who may face barriers or difficult circumstances.

Requirements

• Meet one of the following qualification options: one year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department or another state’s Employment Security agency; three years of professional experience in workforce development, social or human resource services, public relations, or professional public-contact work; or a combination of education and/or relevant experience totaling three years.
• For any of the qualification options, be able to communicate effectively occasionally in person, by telephone, and in writing in Spanish.
• Experience in client-centered service delivery, including needs assessment, goal setting, case management, problem-solving to address barriers, and communication that guides and supports clients.
• Ability to evaluate and determine client eligibility or qualifications.
• Ability to develop personalized employability plans and career-growth strategies.
• Ability to provide ongoing career coaching and follow-up.
• Ability to take action to learn and grow, and to take action to meet the needs of others.
• Must pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

• Develop individualized service strategies based on needs assessments; help customers establish self-sufficiency goals and develop and manage service plans.
• Conduct individual interviews to explain program services and activities and identify individualized and training services suited to customer needs.
• Manage a caseload and provide case management, facilitate support services or referrals, identify and evaluate barriers, explore solutions, and assist customers in obtaining needed documentation.
• Determine program eligibility or appropriateness, enroll customers, explain participation requirements, and develop employment and training contracts and agreements in accordance with regulations, eligibility, and assessment results.
• Develop individual employment plans and guide customers in using employment and training programs and services effectively.
• Conduct staff-assisted job development, job matching, and job follow-up; make job referrals and verify customer job search.
• Provide outreach and follow-up services to customers.
• Coach and mentor customers facing employment barriers.
• Help customers access the full range of WorkSource services, including assistance in the Resource Room, orientations, career-services workshops, and one-on-one work-readiness and employability assessments.

Benefits

• Flexible work schedules and teleworking opportunities may be available for eligible positions.
• Employees are supported and empowered to grow and develop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed