BFET Case Manager (WSS4): WorkSource Sunnyside OCDL

State of Washington•Yakima County – Sunnyside, WA

11d•Hybrid

About The Position

This project position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone and in writing in Spanish. The ideal candidate for this BFET Case Manager (WSS4) will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure. The Employment Security Department is hiring a full-time, project-based Employment Development Specialist to join the team at the Sunnyside WorkSource where you’ll have the opportunity to meet with members of your community and assist them in removing barriers, finding gainful employment, and connecting them to valuable resources. Workforce Services Division (WSD) is made up of three Lines of Business : WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Requirements

One (1) year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
Three (3) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
A combination of education and/or relevant experience that totals three (3) years AND Able to occasionally communicate effectively in person, via telephone and writing in Spanish.
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Nice To Haves

The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Responsibilities

Develops individualized service strategies based on needs assessment and assist customers in establishing self-sufficiency goals and developing and managing service plans to attain those goals.
Conduct individual interviews to articulate program services and activities; identify components such as individualized and training services, applicable to customer need.
Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment.
Develop individual employment plans; guide customers to effectively use in employment and training programs and services.
Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
Provide outreach and follow up services to customers.
Provide coaching and mentoring to instruct and guide customers that have employment barriers.